Technical Support Specialist
Company: Infojini Inc
Location: San Antonio
Posted on: May 4, 2024
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Job Description:
*Job Summary*Under general supervision, is responsible for
performing technical software and hardware installation/support and
informal training on hardware and software used in response to
customer requests.Follows established procedures for performing
configuration changes, updates, and upgrades and assists in the
deployment of new images, software/hardware upgrades, and fixes.
Exercises no supervision.*Essential Job Functions* Installation and
re-imaging of desktops laptops and peripherals. Respond to Tier II
support requests via multiple sources such as phone, email, and
Microsoft Teams. Interacts with customers courteously and
professionally. Follows established procedures for performing
configuration changes, updates, and upgrades. Assists in the
deployment of new computers as it relates to PC replacement
program, software/hardware upgrades and fixes. Problem Resolution
Communications: Documents incident/problem status and resolution in
tracking log. Alerts team members about recurring
problems.Documents solutions to common problems and responses to
frequently asked questions. Communicates updates on issues promptly
to ensure customer satisfaction and productivity. May provide
on-the-spot training to customers. Identifies recurring problems
and notifies team members. Troubleshoots problems, evaluating
multiple options to resolve customer problems using checklists and
scripts as guides.Research, trouble issues at the direction of
others. Documents problem status and resolution. Escalates when
necessary. Performs related duties and fulfills responsibilities as
required.*Job Requirements, Knowledge, Skills, and Abilities*
Strong Customer Service/Communication Skills. Hands-on experience
with new computer deployments and backup/restore user profiles.
Technical working knowledge of Windows 10 and Office 365. Office
365 experience should include:* One Drive* MS Teams* MS Office Pro
Plus (Word, Excel, PowerPoint, Outlook, and Access)* How to use
collaboration within Word, Excel, and PowerPoint Working knowledge
of Dell/Apple hardware to include desktops/laptops with docks
supporting single and multiple display configurations. Ability to
communicate clearly and effectively both verbally and in writing.
Ability to work in a team environment.#TEAMNJob Type: ContractPay:
$23.00 per hourSchedule:* 8 hour shift* Day shift* Monday to
FridayWork Location: In personby Jobble
Keywords: Infojini Inc, Round Rock , Technical Support Specialist, IT / Software / Systems , San Antonio, Texas
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