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Collections Specialist

Company: TruGreen
Location: Round Rock
Posted on: November 18, 2021

Job Description:


594 Greenhill Dr, Round Rock, Texas 78664

Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Facilitates and resolves collection of unpaid balances on customer accounts through outbound and/or inbound telephone contacts. Contacts are made by manual dialing or through the use an automated dialing system.

1. Uses negation skills to facilitate and resolve collection of unpaid balances on customer accounts through frequent outbound and/or inbound telephone contacts, without damaging customer relationships.
2. Negotiates and establishes payment arrangements with customers within established company guidelines.
3. Converts customers to payment capture to ensure prompt payment and facilitate customer retention.
4. Accepts and processes payments to customer accounts with adherence to company and payment card policies and procedures.
5. Applies 5 Pillar Quality standards in accordance to Truly Green QA Model.
6. Uses save training and specialized offers to retain customers.
7. Upsell full plan services and/or ancillary services to provide customer value on all appropriate customer calls/chats.
8. Responds to requests and inquiries customers regarding account balance and status.
9. Monitors and reports trends in customer interactions to management as necessary.
10. Assist customers with concerns not related to account balances.
11. Occasionally assists with inbound customer service calls based on business needs.
12. Maintain Key Performance Metrics and meet company objectives

Education and Experience Requirements
- High school diploma/GED required
- 1+ years of customer service experience required
- Accounts receivable/collections experience strongly preferred

Knowledge, Skills, and Abilities
- Knowledge of accounts receivable and collections practices
- Mathematical competency (addition, subtraction, multiplication, division) to calculate account balances, including rates and percentages
- Attention to detail and accuracy with numerical data
- Computer skills with Microsoft Office applications (Word, Excel, Outlook)
- Customer service and conflict resolution skills
- Written and verbal communication skills
- Ability to operate in a fast-paced, customer-centric environment with frequent telephone-based customer contact
- Process orientation to adhere to standard procedures and policies and instructions
- Organizational and time management skills, including punctuality for on-time attendance

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:
- Sit, stand and walk
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use close vision abilities

Occasionally required to:
- Lift or move up to 10lbs
- Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level
- Low to moderate
Adverse Conditions
- Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here .

California Residents: for information on personal data we collect as part of the application process, Click Here .

TruGreen performs pre-employment testing.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.

Keywords: TruGreen, Round Rock , Collections Specialist, Accounting, Auditing , Round Rock, Texas

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