SERVICING SPECIALIST
Company: HOUSEMAX FUNDING LLC
Location: Austin
Posted on: July 16, 2025
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Job Description:
Description: Position Summary We are seeking a detail-oriented
Servicing Specialist to join our Loan Servicing team. This role is
responsible for managing the full-loan servicing cycle for real
estate investors. The ideal candidate will possess strong financial
reconciliation skills and exceptional customer service. This
position is a critical point of contact for our borrowers and
internal stakeholders, handling everything from daily servicing
activities to managing loan extensions and coordinating investor
exits. Key Responsibilities - Manage the full loan servicing cycle,
including onboarding, payment processing, escrow tracking,
extensions, and exits. - Perform daily financial reconciliation of
loan payments, payoffs, escrow balances, and disbursements. - Serve
as a primary point of contact for real estate investors throughout
the servicing lifecycle. - Coordinate loan extensions, maturity
management, and exit strategies in collaboration with underwriting
and asset management teams. - Respond to borrower and investor
inquiries by phone and email with professionalism, empathy, and
accuracy. - Document all servicing activities in the loan
management system, ensuring compliance with internal policies and
industry regulations. - Proactively identify and escalate servicing
issues or risks. - Maintain a high level of service and
communication in high-pressure or time-sensitive situations. What
We Offer - Competitive salary and performance bonuses - Medical,
dental, and vision insurance - 401(k) plan, Paid time off and
company holidays - A fast-paced, supportive, and collaborative team
environment Requirements: Qualifications - 2 years of experience in
lending is required with private lending industry experience a
plus. - Strong understanding of investor loan products, draw
schedules, and servicing processes. - Proven expertise in financial
reconciliation and managing payment workflows. - Experience
supporting borrowers through loan extensions and payoff/exit
transactions. - Excellent verbal and written communication skills;
must be confident and clear on the phone. - Highly organized with
strong attention to detail and the ability to manage multiple tasks
under pressure. - Familiarity with loan servicing platforms, CRM
systems, and Microsoft Excel. - Asset management experience is a
plus. PIc21963dcb012-37156-38087735
Keywords: HOUSEMAX FUNDING LLC, Round Rock , SERVICING SPECIALIST, Accounting, Auditing , Austin, Texas
