Front Office/ops Manager (salaried)
Company: Homewood Suites Austin - Round Rock
Location: Round Rock
Posted on: January 6, 2022
This is the job description for FRONT OFFICE/OPS MGR
Job Title: Front Office/Operations Manager (Salaried)
Company: Dimension Development
Reports To: General Manager, Director of Rooms, Assistant General
Supervises: Reservations, Guest Services Representative, PBX
Operator, Bell Staff, Concierge, Night Audit.
Job Purpose: To maintain a high quality of services offered to
guests through management of the functional areas of reservations,
guest registration, bell services, telephone services and guest
accounting so as to maintain established operational standards and
maximize profits of the hotel. Concierge and garage services may
also report to this position.
1. Supervise Front Desk staff: hiring, firing, performance
evaluations, training, and development.
Schedule staff according to labor standards and forecasted
2. Maintain standards of guest service quality. Contribute to the
profitability and guest
satisfaction perception of other hotel departments. Increase level
of guest satisfaction by
delivery of an improved product through employee development, job
engineering and quality
3. Achieve budgeted revenues and expenses and maximizes
profitability related to the guest
4. Develop short term and long term financial and operational plans
for the guest service
department which relate to the overall objectives of the hotel.
Participate in the preparation
of the annual hotel budget.
5. Manage the reservation function to maintain highest possible
room occupancy and average
daily rate through suggestive selling by employees.
6. Maintain procedures for credit control and handling of financial
transactions, security of
monies, guest security and emergency procedures.
7. Receive departmental related guest complaints and ensures
corrective action is taken.
8. Ensure staff uses guest interaction skills. Reward employees who
9. Other duties as assigned.
1. Analyze and interpret business records and statistical reports;
interpret policies established by
2. Use mathematical skills to interpret financial information and
3. Understand the government regulations covering business
4. Make business decisions based on production reports and similar
facts, experience, and
5. Plan and organize the work of others.
6. Change activity frequently and cope with interruptions.
Education: Bachelor's Degree in Management, Hotel Administration,
Business or related field.
Experience: Minimum 1 year experience on night audit, 2 years
experience in front desk operations, and 1 year
experience in either direct sales or retail trade; OR, an
equivalent combination of education and
X Interview, select and train associates
X Set and adjust associates' rates of pay and hours of work
X Direct the work of associates
X Appraise associates' productivity and efficiency for purpose of
recommending promotions or other changes in
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates
X Determine types of materials, supplies, machinery,
equipment/tools used or merchandise to be bought, stocked
X Control the flow and distribution of materials or merchandise and
X Provide for the safety and security of the employees or the
X Plan and control the budget
X Customarily and regularly direct the work of at least 2 or more
full-time associates or their equivalent (1 full-time
associate at 40 and 2 half-time associates at 20 hours each, are
equivalent to 2 full-time associates).
X Authority to hire or fire other associates, or makes suggestions
and recommendations as to the hiring, firing ,
advancement, promotion or any other change of status of other
associates are given particular weight.
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision.
Frequently lifts/carries up to 25 lbs. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual
dexterity and fine motor skills.
Continually works in normal office conditions and in close
proximity to others.
Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Reach hands and arms in any direction
X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties from particular jobs when business need
Keywords: Homewood Suites Austin - Round Rock, Round Rock , Front Office/ops Manager (salaried), Administration, Clerical , Round Rock, Texas
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