Account Specialist II- Safe Box Vault
Company: JPMorganChase
Location: San Antonio
Posted on: April 4, 2026
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Job Description:
Description At JPMorganChase, you'll be at the forefront of
delivering exceptional customer service, where each day presents
the same opportunities to make a meaningful difference. You'll
engage in creative and exciting work, consistently offering
innovative solutions and options to assist our valued customers.
While the duties may be routine, your role remains dynamic and
impactful, enabling you to build strong relationships and
contribute to our business success. As an Account Specialist II
within the Safe Box Vault department, you will support the service
delivery of Retail Banking, and be responsible for updating
customer records, documentation preparation, retrieving information
and updating systems. Perform inbound/outbound calls regarding
status on inquiry and problem resolution. Process, verify and
ensure accuracy of all data entries and maintain the required
documentation. Other duties as and Account Specialist II include,
but are not limited to responding to internal emails, performing
internal audits and mandatory overtime required as determined by
business needs. The Regulatory & Event Operations Customer Service
Account Specialist's work is creative, exciting, and different
every day. Job responsibilities Make strong, independent decision
making, sound judgement, analytical and research skills Initiate
tasks as a self-starter, creative thinker, motivated to learn and
operate independently Deliver accurate, thorough, and high-quality
work in a metrics driven environment Navigate multiple technologies
while demonstrating resiliency and extreme adaptability in a
fast-paced environment Develop and maintain effective working
relationships internally and externally Work both independently and
in a team environment Abide by all applicable regulatory and
departmental practices and procedures Lift 30 – 50 pounds Approach
to problem solving, taking ownership of issues, and having the
determination to follow through Use creative problem-solving
techniques to solve business issues and meet deadlines Required
qualifications, capabilities, and skills Minimum of 2 years Retail
Bank customer interaction Minimum of 1 year computer experience
required, utilizing multiple computer applications in a
Windows-based environment High school diploma or GED required
Preferred qualifications, capabilities, and skills Customer focused
and ability to multi-task between multiple projects and assignments
Comfortable in a fast-paced, consistently changing environment
Professional, thorough, and organized with strong follow-up skills
Have a passion for helping people by solving problems, presenting,
and explaining solutions Work Schedule Monday – Friday 8:00AM to
4:30PM. Candidate must be willing and able to work schedule during
our operating hours and may occasionally include evenings and
weekends.
Keywords: JPMorganChase, Round Rock , Account Specialist II- Safe Box Vault, Customer Service & Call Center , San Antonio, Texas
