QUALITY ASSURANCE & CONTRACTS SPECIALIST - HYBRID
Company: SJRC Texas Inc
Location: New Braunfels
Posted on: February 25, 2026
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Job Description:
Job Description Job Description The candidate must reside within
the following county(s) within Region 8: Bexar, Kerr, Bandera,
Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa,
Wilson, Karnes, Victoria, De Witt, Lavaca, Calhoun, Jackson, Val
Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala and
Dimmit County. PRIMARY FUNCTION/RESPONSIBILTY The Quality Assurance
and Contract Specialist is responsible for ensuring compliance with
all processes, regulations and minimum standards as outlined in the
Provider contract. The Quality Assurance and Contract Specialist
will collaborate with the network of providers under contract with
Belong to review, monitor, and report performance on all aspects of
substitute care. Additionally, the Quality Assurance Specialist
works with the provider network to develop and implement
performance improvement plans and tracks results to ensure all
issues are remediated. ESSENTIAL DUTIES AND RESPONSIBILITIES In
collaboration with the Vice President and Supervisor of Quality
Assurance and Contracts develop qualitative indicators, outcomes
and outputs that can be used by the Department to objectively
measure the Provider’s performance and leverage those measures to
improve services. Reviews the results of quality assurance reviews
and other outputs such as critical incident reports and grievances
and appeals, to recommend and initiate system/process improvements.
Measure’s performance outcomes established at the federal and state
level in relation to Belong and its provider network. Ensures
Provider implements a defined process to complete and review
background checks and to verify staff education levels and
professional licenses. Reviews and analyzes cases, notes,
deficiencies, and extracts data to be verified; collects
performance data; identifies adverse trends; and determines
compliance with service delivery standards, program requirements
and policies/procedures. Works and supports network providers in
Quality Improvement efforts to mitigate risks and improve outcomes
for children in their care. Provides recommendations and executes
solutions in Performance Quality Improvement meetings to ensure
outcomes are achieved. Maintains strong business relationships with
provider network staff to facilitate collaboration and cooperation.
Serves as a liaison to monitor and assure response to all
client-reported concerns and complaints relating to services
provided by Belong or the Provider Network. In collaboration with
the Finance Department, reviews financial records to ensure
accurate billing. Create and produce reports reflecting the
performance measures of provider network; identify trends and make
recommendations for improvements. Collaborate with Training
Department to conduct trainings based on areas of expertise that
can benefit Network providers, Belong employees, or SJRC Texas
employees. Adheres to all policies and procedures of the agency and
its accrediting and standard setting bodies such as Council on
Accreditation and state licensing. Maintains client confidentiality
per Belong standards and all applicable codes of ethics. Learns,
understands, and supports the Belong mission, purpose, and
function. Carries out the Trauma Informed Care principles and
practices for both internal and external stakeholders. Responsible
for the environmental, cultural, safety, diversity issues and needs
of the clients and others that enter the work area. Attends
mandatory trainings as defined in positions training matrix.
Attends continuing education as necessary to expand knowledge and
maintain certifications or licenses. Uses outside professional
collaboration and intra-agency teamwork appropriate to the agency.
Skilled in organizing work in an environment with multiple
challenges and priorities with minimal supervision. Avoid all
conflicts of interest, real or perceived. Performs other related
duties as assigned. QUALIFICATIONS Required: Bachelor’s Degree from
an accredited college or university in Social Services, Accounting,
Business Management, or related field. Experience and education
years may be combined to meet education requirement. 3 years in
Child Welfare, Data Analysis, Quality Assurance & Contracts 3
years’ experience Preferred: Master’s Degree from an accredited
college or university in Accounting, Business Management, or
related field. Certifications/Licenses/Registrations: Valid Texas
Driver’s License, good driving record, ability to provide own
transportation and proof of current automobile insurance.
PHYSICAL/MENTAL REQUIREMENTS Physical Demands Body mobility to
stoop, kneel, bend, reach, and walk (roll) short distances in order
to operate equipment. Must be able to lift up to 15 pounds with
assistance. Visual and Cognitive Demands Communicate both verbally
and in writing. Environmental Demands Position is assigned to the
Quality Management Department. Minimum of 40 hours per week but may
necessitate additional time in order to complete assigned work.
Work Environment Settings with varying moderate to high degrees of
background noise. Campuses are smoke-free, except on permitted
campuses in designated areas. Possible Hazards Possible injury when
lifting or moving if employee fails to use proper body mechanics,
or if proper techniques are not used. DESCRIPTION OF ORGANIZATIONAL
RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Quality
Assurance and Contracts Supervisor Supervises: N/A
Keywords: SJRC Texas Inc, Round Rock , QUALITY ASSURANCE & CONTRACTS SPECIALIST - HYBRID, Education / Teaching , New Braunfels, Texas
