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CX Cloud Sr. DevOps Tools Engineer

Company: Cisco
Location: Round Rock
Posted on: January 5, 2022

Job Description:

Who We Are

Cisco's Customer Experience (CX) organization is one of Cisco's fastest-growing teams. The Customer & Partner Experience Engineering (CPXE) group redefines how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud Transformation Team is charged with cultivating a culture of learning while exemplifying & enabling leading practices in agility. In this unprecedented change, we are looking for top talent to conduct business-critical capabilities that redefine success for Cisco and our customers.

What You'll Do

This role is core to CX Portfolio Engineering's strategic transformation and implementation to create premier digital experiences to maximize customer value. The CX Cloud team supports CX E&PI's efforts to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry-leading execution and availability.

You collaborate across CX E&PI and the broader Customer Experience (CX) organization to lead and execute our IAC and DevOps transformation capabilities. As a thought AND deeply experienced product owner, who not only recognizes and builds on our organizational strengths, you'll bring new perspectives and ideas to the team.

Learn more about CX Cloud,

Who You Are

Experience/Skills Required

  • 5-7 years of experience in a tools subject matter expert capacity, capable of managing SaaS-based mission-critical systems in a geographically distributed environment. This person should have experience supporting thousands of engineers across x-functional teams
    • Evaluate system and/or network, software, methods, and techniques to keep the CXEPI developers productive and the services we provide operating at peak performance
    • Partner with Information Security on implementation strategy to reduce cyber security threats and reduce company's risk profile
    • Define the vision, strategy, planning and be accountable for technology architecture, security, disaster recovery, standards, business-aligned projects, and service provision
    • Apply ruthless prioritization, be firm yet appropriately flexible while prioritizing the backlog
    • Maintains up-to-date technical skills and knowledge
    • Strong track record of understanding internal and external customer needs, creating innovative outcomes to problems, and leading engineering teams to deliver successful products
    • Adept at working with users and groups at all levels to obtain requirements
    • A critical thinker with an analytical mindset and adept at evaluating opportunities to reach goals
    • An agile mindset with experience using agile frameworks

      Is it important to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like accrued time off, paid holidays, time to give back, 401k matching, and many others.

      We Are Cisco

      #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

      We adopt digital and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

      But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

      Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

      U.S. Vaccination Requirements
      Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Keywords: Cisco, Round Rock , CX Cloud Sr. DevOps Tools Engineer, Engineering , Round Rock, Texas

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