Team Manager - Sales & Service

Company: Sears Hometown Stores
Location: Round Rock
Posted on: November 21, 2020

Job Description:

Job Description
JOB SUMMARY:
The Team Manager, Sales & Service is responsible for providing excellent customer service through development and performance management of team members by monitoring, coaching and providing feedback. Additionally, this position provides leadership by delegating and empowering Associates, recognizing and rewarding diversity and communicating openly with the team.

Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
Ensures the quality of customer service by monitoring, coaching and providing feedback
Handles escalated customer issues
Establishes performance criteria for developing associates to meet or exceed business and individual goals
Provides feedback on a continuous basis and during scheduled monthly meetings and annual evaluations
Acknowledges performance through recognition, including team incentive programs with expected and actual results
Monitors all team member activities, including attendance, training, and time off
Ensures payroll issues are addressed and resolved in a timely manner
Manages adherence to Sears personnel policies
Provides an environment of open communication with all team members
Develops and maintains positive and professional relationships with senior management, peers and subordinates
Boosts morale and motivation of each Associate on the team
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
18 years of age or older

REQUIRED SKILLS:
Leadership and administrative skills
Ability to prioritize multiple tasks and complete with little or no supervision
Strong knowledge of Microsoft Office
Ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

PREFERRED SKILLS:
Sales experience

EEO/EOE/Equal Opportunity Employer / Disability / Vet

Keywords: Sears Hometown Stores, Round Rock , Team Manager - Sales & Service, Executive , Round Rock, Texas