RoundRockRecruiter Since 2001
the smart solution for Round Rock jobs

Team Manager - Sales & Service

Company: Sears Hometown Stores
Location: Round Rock
Posted on: November 21, 2020

Job Description:

Job Description
JOB SUMMARY:
The Team Manager, Sales & Service is responsible for providing excellent customer service through development and performance management of team members by monitoring, coaching and providing feedback. Additionally, this position provides leadership by delegating and empowering Associates, recognizing and rewarding diversity and communicating openly with the team.

Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
Ensures the quality of customer service by monitoring, coaching and providing feedback
Handles escalated customer issues
Establishes performance criteria for developing associates to meet or exceed business and individual goals
Provides feedback on a continuous basis and during scheduled monthly meetings and annual evaluations
Acknowledges performance through recognition, including team incentive programs with expected and actual results
Monitors all team member activities, including attendance, training, and time off
Ensures payroll issues are addressed and resolved in a timely manner
Manages adherence to Sears personnel policies
Provides an environment of open communication with all team members
Develops and maintains positive and professional relationships with senior management, peers and subordinates
Boosts morale and motivation of each Associate on the team
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
18 years of age or older

REQUIRED SKILLS:
Leadership and administrative skills
Ability to prioritize multiple tasks and complete with little or no supervision
Strong knowledge of Microsoft Office
Ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary
Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

PREFERRED SKILLS:
Sales experience

EEO/EOE/Equal Opportunity Employer / Disability / Vet

Keywords: Sears Hometown Stores, Round Rock , Team Manager - Sales & Service, Executive , Round Rock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


IT/IS Risk Management Principal
Description: Purpose of Job As a sole contributor, the IT/IS Risk Management Principal will provide deep subject matter expertise in Cybersecurity as part of the Information Security Operational Risk Management Team. (more...)
Company: USAA
Location: San Antonio
Posted on: 11/25/2020

Sr. Manager, Compliance and Security (Austin/San Jose/Portland)
Description: Power the Possibilities br The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building (more...)
Company: CDK Global
Location: Austin
Posted on: 11/25/2020

Managing Director
Description: The Managing Director will manage P L and prospect budget prospect sales, client relationships, account management, team performance management and development. The Managing Director will set sales goals (more...)
Company: Randstad USA
Location: Austin
Posted on: 11/25/2020


Regional Sales Manager - Own a Franchise
Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...)
Company: WilliamsonHeckt
Location: San Antonio
Posted on: 11/25/2020

Installation Manager
Description: Job Description Are we your company LeafFilter is dominating the gutter protection industry
Company: LeafFilter
Location: San Antonio
Posted on: 11/25/2020

Registered Nurse, Case Manager PRN
Description: Description SHIFT: PRNSCHEDULE: PRN/Per DiemDo you have the career opportunities as a Registered Nurse, Case Manager you want in your current role We have an exciting opportunity for you to join St. (more...)
Company: St. David's Medical Center
Location: Austin
Posted on: 11/25/2020

Bank Program / Project Management Lead (Remote Work Location Available
Description: Purpose of Job USAA is looking for a Program/Project Management Lead to work in the San Antonio Home Office II/III or in a 100 Remote Work Environment. Facilitates and leads the execution and delivery (more...)
Company: USAA
Location: San Antonio
Posted on: 11/25/2020

Major Account Manager - Spectrum Enterprise
Description: At a glance:Are you a client-focused sales professional talented in simplifying the technology and communication needs of strategic enterprise businesses Can you commit to a consultative field sales (more...)
Company: SPECTRUM
Location: San Antonio
Posted on: 11/25/2020

Lead Product Manager -Stores
Description: The Company:Looking for a company that champions passion, courage and inventiveness, where you can be part of the team shaping the future of global commerce Want to craft how millions of people buy, (more...)
Company: eBay
Location: Austin
Posted on: 11/25/2020

Assistant Salon Manager - Hancock Center
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then lets talk Maybe youre a stylist who wants more responsibility,
Company: Great Clips
Location: Austin
Posted on: 11/25/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Round Rock RSS job feeds