Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: November 19, 2021
The Housekeeping Manager is responsible for the efficient and
effective daily operation relating to the department, as set forth
by the Resort's standards and will administer the supervision of
all housekeeping staff.
EDUCATION REQUIREMENTS: High School diploma required. Four-year
progressive housekeeping supervisory/management required. Four-year
college degree preferred but not required.
LICENSE/PERMITS REQUIRED: Must have valid driver's license for the
REQUIRED SKILLS: Must be able to read, write and speak English.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to understand
and effectively utilize above average computer equipment and
applications, to include but not limited to: Microsoft Office
Suite, Excel and Property or Lodging Management Systems (Visual
One). Must be able to efficiently process and export data from LMS,
Time/Attendance and other property systems.
PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels
and Resorts) in excess of 500 rooms. Have a broad understanding of
the tourism industry and the day-to-day operations of a
hotel/resort are helpful.
Medium work - Exerting up to 50 pounds of force occasionally, and
/or 20 pounds of force frequently or constantly to lift, carry,
push, pull, or otherwise move objects.
Flexible and long hours sometimes required including weekends and
Ability to stand during entire shift.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as
Must be effective at listening to, understanding, and clarifying
the issues raised by Associates, Supervisors, Department Heads,
Senior Management, and guests.
Must be able to adapt to a broad range of customer interactions,
inquiries, and complaints.
Must be able to work with and understand financial information and
data, and basic arithmetic functions and statistical analysis.
Ability to be a clear thinker, analyze and resolve problems
exercising good judgment.
Make independent decisions while maintaining strong ethical
standards consistent with company policy, rules and the ability to
maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS
Ensures staff is trained for all positions and cross trained within
Develops written guidelines, training manual and procedures for
Monitor and evaluate staff work performance on an on-going basis;
praises and disciplines staff as appropriate.
Attends management and department meetings and communicates with
staff on all shifts.
Resolves guest complaints that will encourage repeat visits to the
Builds team environment and group morale.
Use proper two-way radio etiquette when communicating with all
Monitor all "Lost and Found" items according to Resort
Respond to all guest requests, problems, complaints, comment cards,
letters and/or phone calls, in an attentive, courteous and
efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, teach, train, counsel and discipline associates
according to Kalahari SOP's.
Manage the day-to-day activities of the housekeeping department;
schedule associates to ensure proper coverage.
Ensure associates are given the tools and equipment needed to
effectively carry out their respective job duties.
Schedule routine inspections of all guest rooms/suites and public
areas to ensure everything is clean and in good repair.
Prepare and conduct interviews and follow hiring procedures
according to Kalahari SOP's
Prepare employee schedule(s) according to business forecast,
payroll budget guidelines and productivity requirements.
Maintain Kalahari SOP's regarding purchase orders, vouchering of
invoices and accounting.
Maintain a professional working relationship and promote open lines
of communication with managers, employees and other
Ensure implementation of all Kalahari policies and resorts rules.
Understand housekeeping terms, chemical and hazardous material
handling, and sanitation/cleanliness standards.
Maintain constant communication with Front Office, Maintenance,
Conference Services and Laundry departments for efficient and
prompt service to the guests.
Manage and organize large turn days.
Monitor and assist with deep cleaning projects and/or assist
housekeeping staff during unanticipated rush periods.
Ensure daily management of labor expenses.
Monitor and inspect all VIP rooms daily to ensure that cleanliness
meets Resorts standards.
Monitor fixtures, furniture, supplies and general appearance of all
areas to ensure that all is up to Resort standards.
Document all incidents and accident reports in accordance with
Prepare and review daily housekeeping reports.
Ensure at the end of the shift, all keys and assignment sheets are
completed and accounted for.
Report maintenance issues to Maintenance Techs, Director of
Housekeeping, and/or General Manager.
Ensure all guest calls are completed within a timely manner and
follow up to ensure satisfaction.
Plan, coordinate, and participate in special projects.
Requisition and distribute supplies and equipment and maintain
records of supply inventory.
Plan, coordinate and facilitate training programs.
Inspect equipment for damage and perform minor repairs as
Assist in implementing safety and infection-control programs.
Maintain all work areas and ensure Housekeeping equipment is free
of safety violations.
Report any hazardous conditions or broken equipment immediately to
the proper personnel.
Understand all duties of Room Attendants, Housepersons, and
Supervisors and assist when needed.
Indirectly supervise all public area housekeeping associates.
Work with Front Office to monitor out-of order, out-of service,
discrepant and show rooms.
Maintain required pars of all supplies.
Maintain an organized and comprehensive filing system with
documentation of purchases, schedules, forecasts, reports and
Participate and conduct Daily Promise meetings and trainings as
required by management.
Perform other duties as requested from management.
Comply at all times with Kalahari standards and regulations to
encourage safe and efficient hotel operations.
Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Housekeeping Manager, Executive , Round Rock, Texas
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