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Restaurant General Manager

Company: Freddy's Frozen Custard & Steakburgers
Location: Round Rock
Posted on: January 6, 2022

Job Description:

The General Manager is responsible for the overall efficiency and technical operations of the restaurant and ensures Freddy's standard of quality, timeliness, and service. This position will control labor and food costs, build relationships with guests, handle guest issues, and serve as a model of hospitality. The General Manager is responsible for training, refinement of staff and team building through employee motivation. The General Manager will also coordinate staff scheduling and product ordering consistent with sales volume..

Leadership & Communication -Ensures that all Company Standard Operation Procedures are followedTeaches & practices Freddy's standards of quality, timeliness, and serviceMaintains an environment of open communication, positive attitudes, and trust-based relationships with all personnelEnsures that Customer Satisfaction is the highest priority for all employeesConsistently lives hospitality in every instanceLeads by example - maintains professional image, appearance, and languageFinancial Performance-Conduct daily labor analysis to achieve target labor percentageEnsures quality control standards and procedures are strictly enforcedEnsures all standardized portion control guidelines are followed and maintainedMonitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and laborMaximize productivity without compromising quality standardsHealth & Safety-Ensure full restaurant compliance with all health department regulationsImmediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violationsEnsure that inspections are conducted, and correct on-going issuesOther Responsibilities-Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy themReview and approve all schedules and forecastsCoordinate opening/ closing activities in a timely and safe mannerComplete all operational checklists dailyEnsure that all cash handling procedures are followedEnsure all paperwork and administrative forms are completed correctly and turned in in a timely mannerResolve conflicts and improve team members performance issues in a constructive manner and according to policiesMust have experience in Microsoft Office, Excel, Word, and InternetPhysical Requirements: (including but not limited to)Ability to stand and walk 10 hours/dayAbility to continuously reach, bend, lift, carry and stoopAbility to freely access all areas of the restaurantAbility to move or handle items weighing 0-75lbsAbility to work varied hours/days to oversee store operationPI159688300

Keywords: Freddy's Frozen Custard & Steakburgers, Round Rock , Restaurant General Manager, Executive , Round Rock, Texas

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