Club Membership Manager

Company: Bass Pro Shops
Location: Round Rock
Posted on: January 10, 2022

Job Description:

Position Summary: Oversees and drives the Bass Pro Shops & Cabela's CLUB program and experience throughout the store including:Acquiring and activating new membersCLUB salesCustomer experienceExpense managementOutfitter developmentCoaching and influencing across all levels and roles within the storeRegulatory complianceAbility to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.Essential Functions:Coaches, leads, and models the highest customer service expectations while incorporating CLUB benefits into conversations. Answers customers' questions, handles customers' concerns, and escalates customers' issues for resolution when appropriate.Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes reports for relevant performance metrics. Leads development and execution of corrective action planning for store targets being missed. Drives success around referral programs, Outfitter training, performance management, incentives, and recognition.Motivates and inspires Outfitters by giving them the tools to be successful with referrals and helps implement our organizational and store level programs for recognition.Advocates Bass Pro Shops & Cabela's CLUB labor and talent strategies. Develops Outfitters through scheduling, recruitment, hiring, training, coaching, performance appraisals, and issuing appropriate disciplinary steps as needed.Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.Thinks critically about ways to solve problems and implements new strategies when necessary.Communicates as the primary CLUB liaison to the retail leadership team for updates on all performance and promotions information related to Bass Pro Shops & Cabela's CLUB.Primary CLUB contact for Asset Protection, Human Resources, corporate CLUB in Lincoln, and Regional Leadership regarding issue resolution.Collaborates with internal and external partners to execute successful onsite and offsite events.Providing service to all areas of the store based on business need.Other duties as assigned.Experience/Qualifications:Minimum Degree Required: High School Diploma or Equivalent.Preferred Degree: N/ACertificate(s) or License(s): N/AExperience: 2 to 4+ Years Sales, Management, Leadership Experience.Physical RequirementsTo accomplish the essential functions of this job, Incumbent will be required to:Constantly stand and/or walk during shift to fill orders, assist customers on the sales floor, etc.Occasionally ascend or descend ladders, stairs, or step stools to stock products at various racking levelsConstantly communicate with others to exchange informationConstantly repeat motions that may include the wrists, hands and/or fingers.Constantly assess the accuracy, neatness and thoroughness of the work assignedOccasionally work in low or high temperaturesOccasionally work in outdoor elements such as precipitation and wind.Occasionally work in noisy environmentsMedium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force regularly to move objects.Occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more!Bass Pro Shops

Keywords: Bass Pro Shops, Round Rock , Club Membership Manager, Executive , Round Rock, Texas