Assistant Manager - Lead

Company: Rack Room Shoes
Location: Round Rock
Posted on: May 11, 2022

Job Description:

Job Description SummaryThe Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.Maintain and reinforce current service level standards.Provide service training and leadership to staff members.Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:Scheduling Payroll budget complianceTime and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:Utilization of all available training toolsConsistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.Principal Working RelationshipsCustomers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.Key QualificationsAn approved background checkEffective verbal and written communication skillsManagerial and organizational skillsStrong interpersonal skills necessary for customer and employee interactionsStrong visual merchandising skillsWorking knowledge of footwear, accessories and shoe care.Basic mathematical skillsKnowledge of Corporate and Store Operations policies and proceduresA complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Keywords: Rack Room Shoes, Round Rock , Assistant Manager - Lead, Executive , Round Rock, Texas