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Manager III, Field Service/Customer Engineer

Company: APPLIED MATERIALS
Location: Round Rock
Posted on: June 16, 2022

Job Description:

Key Responsibilities

  • Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
  • Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
  • Ensures customer satisfaction with Company service and system performance.
  • Interviews, hires, and trains customer engineers as necessary to support regional business.
  • Ensures employee satisfaction through:
  • - communication of business progress and all related action.
  • - setting goals and controlling achievements.
  • - establishing training and career development plans.
  • Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
  • Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
  • Achieves guaranteed up time and other parameters as sold to customers.
  • Promotes quality improvement processes to:
  • - reduce cycle time
  • - drive continuous improvement of technical performance -
  • - empower the work forceFunctional Knowledge
    • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job familiesBusiness Expertise
      • Applies understanding of the industry and how own area contributes to the achievement of objectivesLeadership
        • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challengesProblem Solving
          • Identifies and resolves technical, operational and organizational problems -Impact
            • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
            • Guided by policies and resource requirements within business unit, department or sub-functionInterpersonal Skills
              • Guides, influences and persuades others internally in related areas or externallyPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.#LIQualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:7 - 10 YearsWork Experience:Additional InformationTravel:Yes, 20% of the TimeRelocation Eligible:YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. -

Keywords: APPLIED MATERIALS, Round Rock , Manager III, Field Service/Customer Engineer, Executive , Round Rock, Texas

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