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Hotel Operations Manager

Company: The Ruby Hotel & Bar
Location: Round Rock
Posted on: June 24, 2022

Job Description:

The Ruby Hotel & Bar -is a small independent boutique hotel in Round Rock, convenient to Austin, with the simple promise of allowing you to discover service, hospitality, and surroundings that will delight you.The Ruby Hotel & Bar is looking for an Operations Manager to join our team with a background in Hotels and Hospitality. Must be a self-motivated team player with a positive attitude, strong work ethic and leadership skills to contribute to the overall success of the property. The Operations Manager is responsible for creating consistency in service and delivering results by accomplishing performance objectives and preparing the hotel for the day's business. The Operations manager must have a flexible schedule, be able to work front desk shifts and have the ability to assist in all departments, manage day to day operations, provide staff support, deliver quality service while managing room and product inventory.Responsibilities:

  • Manage team to deliver classic, warm, quality service to all guests according to hotel standards.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests while maintaining positive guest relations.
  • Communicates cordially with guests and staff, promptly and professionally.
  • Ability to resolve guest challenges, carefully assessing each incident with the ability to de-escalate and ensure the best outcome in each interaction.
  • Manage guest resolution process to include investigation of situation and creative problem solving to ensure best outcome possible.
  • Create processes and procedures as needed to ensure support and training is provided to staff members so they are equipped to handle and carry out their job functions.
  • Maintains and updates SOPs and staff training while meeting and exceeding guest expectations.
  • Ensuring the hotel is properly maintained and clean, working alongside other departments.
  • Manage the front office and reservation functions to ensure delivery of superior guest services, the security of money, credit card transactions, and guest information and confidentiality.
  • Responsible for managing hotel inventory and ordering supplies as needed.
  • Ensure the proper process is in place to manage and report on the proper platforms and location of all information technology hardware and software provided to the Front Desk, Maintenance, Housekeeping and F&B department.
  • Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify waste and better cost control.
  • Ability to identify inefficiencies and fill in the gaps as necessary.
  • Any duties as assigned by the General Manager to ensure effective operational procedures are in place.
  • Front Desk and MOD shifts required.Qualifications:
    • Hotel/Hospitality: 3+years minimum 2+year in leadership/management role
    • Must have flexible schedule with ability to work AM, PM, NA, on call, weekends and holidays
    • Problem-solving, leadership, motivating, training abilities, administrative, organizational and multitasking skills
    • Time management with ability to prioritize and organize work assignments
    • Frequently standing up, bending, climbing, kneeling, pushing, lifting and pulling a minimum of 40lb and moving about the facilityJob Type:
      • Full-timeSalary:
        • $40,000.00 per yearBenefits:
          • 401(k)
          • Dental insurance
          • Employee discount
          • Health insurance
          • Paid time off
          • Vision insuranceSchedule:
            • 8 hour shift
            • Day shift
            • Holidays
            • Night shift
            • On call
            • Weekend availabilityAbility to commute/relocate:
              • Round Rock, TX 78664: Reliably commute or planning to relocate before starting work (Required)Experience:
                • Hotel management: 2+ years
                • Hospitality: 3+ years Work Location: One location

Keywords: The Ruby Hotel & Bar, Round Rock , Hotel Operations Manager, Executive , Round Rock, Texas

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