Boat Service Manager
Company: Bass Pro, LLC
Location: Round Rock
Posted on: November 25, 2022
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Job Description:
Position summary:Under the supervision of the Boat Manager,
manage and provide daily direction to the associates in the Boat
Service area within a Bass Pro Shops or Free Standing Store to
include inventory control, service, warranty, rigging, delivery,
detail and parts activities.Position responsibilities:1. Support
the Boat Manager in the achievement of the department's or
dealership's financial goals for the Service area to include
Service and Parts Sales, Gross Margin, Inventory Shrinkage and
Payroll Goals.2. Provide daily supervision and direction to the
associates in the Service Department.3. Schedule and assign all
service, rigging and warranty work orders; ensure work orders are
completed to the customer's satisfaction on a timely basis.4.
Maintain and constantly strive to increase associate
productivity.5. Maintain a safe, clean and secure work
environment.6. Support a strong commitment to world class customer
service and ensure a pleasant and productive shopping experience
for all customers.7. Assist the Boat Manager to staff the Service
area with customer oriented associates; participate in interviewing
and make recommendations for selection; coordinate training;
consult with Boat Manager and give input on preparation of
performance appraisals; prepare weekly work schedules; coach and
motivate associates to promote positive customer relations and a
productive team-oriented work environment.8. Resolve customer and
associate opportunities with Boat Manager.9. Assist the Boat
Manager with coordination of all "Special Events" to include Boat
Shows, Classic events and / or other on or off-site promotional
activities.10. Manage and ensure accuracy of unit and parts
inventories.11. Ensure warranty claims are created, submitted and
warranty payments received on a timely basis.12. Ensure products
are properly detailed and unit deliveries are conducted in a
friendly and professional manner as scheduled.13. Assist the Boat
Manager in executing other Supervisory responsibilities in
accordance with the Company's policies and applicable laws,
including: interviewing; training; planning; assigning and
directing work; measuring and evaluating performance; addressing
complaints and resolving problems; maintaining a positive,
harassment free working environment for all associates.Education
and/or Experience2-4 years in Retail Boating or similar industry;
Supervisory experience is a plusMathematical Skills / Reasoning
AbilityAbility to calculate figures and amounts such as discounts,
commissions and percentagesCommunication SkillsAbility to read and
analyze certain reportsAbility to effectively present information
and respond to questions from Managers, associates, customers and
the general publicAbility to conduct meetings and presentations to
groupsOther Knowledge, Skills and AbilitiesProficiency with
PC-based word processing, spreadsheets, data based management and
electronic point of sale and inventory management
systemsDemonstrated strong interpersonal skillsAbility to establish
and maintain effective working relationships with co-workers,
associates, customers and with the Corporate StaffFull Time
Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
If you need a reasonable accommodation for any part of the
application process, please visit your nearest location or contact
us at hrcompliance@basspro.com.Bass Pro Shops
Keywords: Bass Pro, LLC, Round Rock , Boat Service Manager, Executive , Round Rock, Texas
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