Director of Front Office

Company: The Crescent Hotels Group
Location: San Antonio
Posted on: June 2, 2025

Job Description:

DescriptionSituated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to trendy restaurants and historical landmarks in San Antonio, Texas. Opened in 1909, it has been designated a national historic site. Our luxury hotel embodies old-world splendor with Italian marble and Corinthian columns. Join us and make history at this luxury San Antonio hotel.At Crescent Hotels & Resorts, we are a team of hospitality professionals dedicated to providing exceptional guest experiences. We value our Associates as the shining stars of our success!We believe in fostering a supportive environment where you can bring your true self to work. We celebrate and support your growth with health & wellness programs, top-tier learning and development opportunities, and travel discounts to satisfy your inner explorer. Join us where You Belong. We Care. Shine Bright.We are committed to providing you with:

• Highly competitive wages
• An exceptional benefits plan for eligible associates & their families
• 401K matching program for eligible associates
• Flexible scheduling to prioritize your personal needs
• Discounts at Crescent managed properties across North America for you & your familyThe Director of Front Office will oversee the daily operations of the Front Desk team to maximize revenue and guest satisfaction.What will you be doing?
  • Assist the Director of Rooms with interviewing, hiring, and training Front Office staff according to Brand and Hotel standards for a luxury setting.
  • Conduct performance evaluations, resolve issues, communicate openly, and recommend discipline or termination when necessary.
  • Respond to guest requests, needs, and concerns to ensure high levels of satisfaction and repeat business.
  • Develop and implement company programs, supervise daily Front Desk operations to ensure SOPs and LSOPs are followed, maximize revenue, and motivate staff to deliver excellent service.
  • Understand GSS and MVR scores and their impact on hotel success.
  • Supervise Guest Service Agents, Bell Staff, and Transportation Services.
  • Remain calm during emergencies or busy periods, serve as a role model, resolve customer issues through thorough research and effective solutions, and make informed decisions, including revenue allowances when appropriate.
  • Adhere to attendance policies and be available for scheduled shifts.
  • Perform other related duties as assigned.What is required?
    • Knowledge of LightSpeed, MGS Marsha (Preferred)
    • At least 2+ years of experience in a rooms division leadership role
    • Ability to work flexible shifts including evenings, weekends, and holidays
    • Strong organizational skills, a sense of urgency, and a focus on guest satisfactionEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is committed to informing all applicants of their rights under federal employment laws. For more information, review the notice from the Department of Labor.Source: Crescent Hotels & Resorts
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Keywords: The Crescent Hotels Group, Round Rock , Director of Front Office, Executive , San Antonio, Texas