Health Coord 1
Company: Baylor Scott & White Health
Location: Round Rock
Posted on: November 22, 2021
Specialty/Setting: BSWQA, GAPS IN CARE
Detailed Shift Schedule: M-FR 7:30-4:00
Location: 90% Remote - Based in Round Rock, TX
* JOB SUMMARY*
The Health Coordinator 1 facilitates patient continuity of care
with the healthcare team. This position is responsible for
utilizing available resources to ensure patients receive care that
is continuous, comprehensive and coordinated across the care
continuum. This position works cooperatively with providers and
personnel to accomplish goals and objectives in accordance with
established policies and procedures.
* ESSENTIAL FUNCTIONS OF THE ROLE*
Reviews reports to identify patient with past due adult
preventative, diabetes and other identified clinical services;
reviews the patient's electronic health record. Analyzes and
compiles reports to support care coordination activities.
Facilitates care coordination with multiple teams, disciplines or
external resources as required. Identifies and facilitates
referrals to community resources (i.e. food, transportation,
medication assistance, caregiver needs) as requested.
Contacts patients to recommend needed services, schedules office
appointments and pends orders and referrals for providers to sign.
Addresses patient and family concerns.
Assists patients with self-management through approved,
evidence-based education, telephonic engagement, encouraging and
supporting patient adherence to their care plans as requested.
Monitors the patient transition from hospital to home and back to
primary care physician (PCP). Contacts the patient to ensure
completion of follow up activities. Notifies the PCP and clinical
office staff of issues pertinent to patient care.
Participates in departmental committees and quality improvement
initiatives as appropriate.
* KEY SUCCESS FACTORS*
Medical Assistant certification preferred.
Strong written and verbal communications ability.
Strong attention to detail, with time management skills.
Excellent listening, interpersonal and communication (oral and
written) skills, and professional, pleasant and respectful
telephone etiquette. Ability to adapt communication style to suit
different audiences. Empathetic listener, sensitive, upbeat,
optimistic, articulate, gracious and tactful. Ability to calm upset
patients in a composed and professional demeanor.
Ability to promptly assess requests by using electronic and paper
resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational
skills, with attention to details.
Comfortable working in a fast paced, constantly changing and
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Round Rock , Health Coord 1, Healthcare , Round Rock, Texas
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