Customer Service WorkFromHome $16hr - CEC Austin - (21126123)

Company: Marriott International, Inc.
Location: Round Rock
Posted on: January 7, 2022

Job Description:

Live Fully at Marriott International - #1 Leader in Hospitality .

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

CEC Austin, located at 1705 Centre Creek Drive, Austin, TX , 78754 is currently hiring a Customer Service WorkFromHome $16hr.
Responsibilities include: Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions, noise, and other distractions such as children, pets, and other individuals in the household.
Associate is responsible for @Home internet set up and for working directly with their Internet Service Provider (ISP) for set up and support.
Business Class Internet is preferred, however minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second)
Internet service must have a physical cable plug-in (ethernet) connection. Satellite and wireless internet are not permitted due to security and stability reasons.
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.




Apply now at : https://jobs.marriott.com/marriott/jobs/21126123?lang=en-us


Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Round Rock , Customer Service WorkFromHome $16hr - CEC Austin - (21126123), Hospitality & Tourism , Round Rock, Texas