Customer Service - Donor Support Technician
Company: CSL Plasma
Location: Round Rock
Posted on: January 13, 2022
Job Description Summary
Responsible for preparing the donor, donor area and equipment for
the pheresis process.
Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific
alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have
during or after the pheresis process and notifies appropriate
Uses Personal Digital Assistant (PDA) to record incidents that
occur during the pheresis process, such as machine alerts and
alarms, volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis
process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic
donor information management system as outlined in the Standard
Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper
immune programs at the center if applicable.
Maintains clean efficient work environment, and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions.
Maintains confidentiality of all personnel, donor and center
May be cross-trained in other areas to meet the needs of the
Bilingual skills may be required, at the discretion of the
organization, to meet the needs of the business.
Perform job-related duties as assigned.
High school diploma or equivalent required
Minimum of three (3) months' work experience, preferably in medical
or health provider environment or equivalent combination of
education and experience
Must be able to perform basic math calculations
(physical & mental requirements)
Ability to understand, remember and apply oral and/or written
Ability to understand and follow basic instructions and
Must be able to see and speak with customers and observe equipment
Occasionally perform tasks while standing and walking up to 100% of
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and
to blood borne pathogens
Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas
Required to work overtime and extended hours to support center
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications.
Please note, we may not have an immediate need at the present time;
however we are always interested in speaking to well qualified
candidates for future openings. If you are interested in exploring
a career with CSL, please apply. We may have both full-time and
part-time positions available. Someone will follow up depending on
the current needs, but please be aware correspondence may not be
We encourage you to make your well-being a priority. It's important
and so are you. Learn more about how we care at CSL.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL Plasma
We want CSL to reflect the world around us
As a global organisation with employees in 35+ countries, CSL
embraces diversity, equity and inclusion. Learn more about
Diversity, Equity & Inclusion at CSL.
Do work that matters at CSL Plasma!
Keywords: CSL Plasma, Round Rock , Customer Service - Donor Support Technician, Hospitality & Tourism , Round Rock, Texas
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