Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: January 15, 2022
As a Busser, provide friendly, responsive service to create a
beyond expectation dining experience for all guests. To actively
participate as a team and use core values and service expectations
listed in the Kalahari Promise daily.
EDUCATION REQUIREMENTS: High School Diploma or general education
degree (GED) is required.
LICENSE/PERMITS REQUIRED: None
REQUIRED SKILLS: Must be able to read and comprehend simple
instructions, short correspondence, and memos. Good verbal
communication and interpersonal skills are a must with the ability
to effectively present information in one-on-one and small group
situations to customers, clients, and other associates of the
Resort. Ability to add and subtract two digit numbers and to
multiply and divide with 10's and 100's. Ability to perform these
operations using units of American money and weight measurement,
volume, and distance. Must be self-directed to work on your own
during busy times.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: None
PREVIOUS EXPERIENCE REQUIRED: None; however restaurant, hotel,
resort, or customer service experience helpful.
Must be able to work in a stationary position for long periods of
times (up to 5 hours).
Must be able to use hands to finger, handle, or feel; reach with
hands and arms; and talk or hear.
Must be able to frequently climb, balance, stoop, kneel, crouch, or
Must be able to regularly lift and/or move up to 10 pounds,
frequently lift and/or move up to 25 pounds, and occasionally lift
and/or move up to 50 pounds.
The ability to lift and balance trays and busser tubs
The noise level in the work environment is usually moderate.
Must be able to work and be flexible with all shifts, weekends, and
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as
Must be able to apply common sense understanding to carry out
simple one- or two-step instructions. Ability to deal with
standardized situations with only occasional or no variables.
Must be effective at listening to, understanding, and clarifying
the issues raised by Associates, Supervisors, Department Heads,
Senior Management, and guests.
Make independent decisions while maintaining strong ethical
standards consistent with company policy, rules and the ability to
maintain confidential information.
Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger.
ESSENTIAL DUTIES & FUNCTIONS:
Ensure that all guests feel welcome and are given responsive,
friendly, and courteous service at all times.
Greet guests, serve guests bread, butter, and water if applicable
to restaurant's service steps on arrival, and provide drink refills
Remove used tableware between courses; clear and reset tables after
Take dirty tableware to dish room and place silverware, dishes,
glassware, etc. in the appropriate areas for washing.
Between seating's, promptly clean table tops, chairs and booths.
Check floor and clean as required. Reset and arrange tabletop.
Inspect assigned restroom every 30 minutes and clean and replenish
supplies as needed and/or alert the common area cleaners of problem
Respond appropriately to guest requests and communicate guest
requests to the appropriate server when needed.
Communicate with server and hostess/host to assure efficient
seating, table utilization and customer service.
Assist server as needed with food delivery, especially with large
parties and during peak periods.
Answer questions about food, beverage, restaurant functions,
services, and resort services and activities if asked.
Obtain service area assignment at the beginning of each shift.
Be ready and willing to assist fellow associates (servers, bussers,
host/hostess, and management) as situations rise.
Be ready and willing to assist other bussers with clearing and
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and
efficient operation of the restaurant as directed by the restaurant
manager or immediate supervisor.
Be able to understand the basic knowledge of dining room and
service procedures and functions.
Ensure that all equipment is kept clean and kept in excellent
working condition by handling the equipment per instruction
following the restaurant's preventative maintenance programs.
Assist in maintaining par levels at stations including: small ware
storage, silverware, sauces, dressings, salads, and condiments.
Assist when needed in garnishing plates for presentation to the
Make positive eye contact with guests to ensure their needs are
anticipated, reacted to, and met or exceeded.
Roll silverware in napkins if needed for dining room presets.
Fully understand and comply with all federal, state, county and
municipal regulations that pertain to health, safety and labor
requirements of the restaurant, associates and guests.
Be aware of guests' rate of consumption of alcohol and its effect
and take immediate corrective action to help the guest as well as
to protect the interest of Kalahari Resorts and its associates.
Follow all laws pertaining to Alcohol Sales and Guest Safety.
Ensure safety through sweeping and mopping floors
Follow safe food handling procedures and provide a safe environment
for our guests and associates.
Participate in training classes and all Daily Promise shift
meetings, "luau" meetings (if Kahunaville), and pre-meal service
Report all concerns and problems to the Restaurant Manager and
Supervisors when appropriate.
Ensure friendly and courteous customer relations at all times,
identifying and welcoming current patrons and work to identify and
grow future business through guest relations.
Keep an open line of communication with all departments and keep
them posted on what is happening in the department.
Protect dining room assets by adhering to security policies and
Assist with dishwashing when needed.
Assist with ongoing projects, additional job duties as assigned
Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Restaurant Busser, Hospitality & Tourism , Round Rock, Texas
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