Bell/Valet Supervisor

-Approach all encounters with guests and associates in a friendly, service-oriented manner.
-Maintain regular attendance in compliance with Kalahari Resort standards, as required by scheduling which will vary according to the needs and business demands of the resort.
-Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, nametag, Promise button, when working, as well as enforce proper Staff grooming standards.
-Comply at all times with Kalahari Resort standards and regulations to encourage safe and efficient resort operations.
-Maintain a friendly and warm demeanor at all times.
-Be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
-Use proper two-way radio etiquette when communicating with other associates.
-Practice safe work habits to ensure safety to guests, fellow associates and self.
-Manage the day-to-day activities of the bell services department; schedule associates to ensure proper coverage.
-Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
-Responsible for hiring, coaching and counseling bell staff with guidance from the Front Office Manager.
-Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Housekeeping, and Conference Services.
-Prepare schedules and workloads for bell and door staff ensuring maximum efficiency.
-Document all incidents and accident reports in accordance with resort policy.
-Manage guest complaints and take corrective action when necessary.
-Plan, assign, inspect, and/or manage the work of others.
-Adhere to performance standards, company policies and procedures, as they relate to the department.
-Make sure equipment is signed out/in properly at beginning and end of shifts and ensure the proper use of supplies and equipment at all times.
-Ensure all administrative duties such as transport logs, shift checklists, maintenance requests, and sign-out sheets are completed on a daily basis.
-Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
-Maintain a system for loading and unloading luggage carts and assist guests with the tagging, storing and retrieving of luggage.
-Escort guests to rooms and familiarize them with resort services and amenities (hours of outlets, waterpark, theme park, fitness center, etc.).
-Inspect guest's rooms to ensure it is in order and that supplies are adequate and meets the guest expectations.
-Explain features of the room including operation of radio, television, telephone, in-room movie system, fireplace, etc.
-Communicate the resort layout and surrounding attractions, destinations and directions to the guests of the resort.
-Maintain a clean and orderly vestibule, public space, bell storage closets, and front drive; keep front windows and doors clean at all times.
-Maintain; coordinate the repair and cleanliness of all bell carts, shuttles and transport vehicles.
-Control traffic in designated areas when necessary and ensure valet parking procedures and Base Program standard operating procedures are followed during peak times.
-Coordinate relationship and teamwork between valet and bell staff operations.
-Coordinate and operate efficient function of the resort shuttle service.
-Have knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
-Coordinate with Concierge the delivery of flowers, packages, and other amenities to guestrooms.
-Coordinate with the Concierge the collection and delivery of laundry/dry cleaning for guests on a daily basis.
-Know daily VIP arrivals and communicate to Bell/Door Staff.
-Cross-train in all Guest Service areas (Concierge, Front Desk, PBX) in order to assist when needed.
-Show guestrooms, suites, meeting facilities and Resort amenities when needed.
-Perform all duties of the Bell Person, Doorperson and Concierge.
-Attend meetings/training as required by management.
-Perform other duties as requested by management.
Benefits:

--- Flexible Schedule --- Growth & Promotion Opportunities

--- Competitive Pay --- Insurance & 401k Plan with Match

--- Fun Work Environment

--- Associate Perks & Discounts --- Year-Round Employment

Kalahari Resorts is an Equal Opportunity Employer.