Waterpark Beverage - Barback
Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: May 12, 2022
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Job Description:
JOB SUMMARY As a Barback, provide friendly, responsive and
consistent service to create a beyond expectations food and
beverage experience for all guests. To provide the guest with a
clean and replenished bar and service area. To actively participate
as a team and use core values and service expectations listed in
the Kalahari Promise daily. QUALIFICATION STANDARDS EDUCATION
REQUIREMENTS: High School Diploma or general education degree (GED)
is preferred. Restaurant, Bar, Lounge, and/or hotel and resort
experience is helpful. LICENSE/PERMITS REQUIRED: State or Local Law
may require a certificate upon completion of an alcohol
awareness/safety class as well as state-certified proper food
handling certification. REQUIRED SKILLS: Must be able to read and
comprehend simple instructions, short correspondence, and memos.
Good verbal communication and interpersonal skills are a must.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other associates of the
Resort. Ability to add and subtract two digit numbers and to
multiply and divide with 10's and 100's. Ability to perform these
operations using units of American money and weight measurement,
volume, and distance. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:
Ability to operate a Phone system, POS system, Micros System,
beverage dispenser, and vacuum. PREVIOUS EXPERIENCE REQUIRED:
General food and beverage knowledge involving at least 1 year of
front-of-the-house operations is helpful and background in the
service industry is a plus. PHYSICAL REQUIREMENTS: Must be able to
frequently communicate and develop rapport with guests and
associates and have a working relationship with the resort
management team. Must be able to work in a stationary position for
long periods of times (up to 5 hours). Must be able to use hands to
finger, handle, or feel; reach with hands and arms; and talk or
hear. Must be able to frequently climb, balance, dance, stoop,
kneel, crouch, or crawl; and taste or smell. Must be able to
regularly lift and balance trays and/or move up to 25 pounds,
frequently lift and/or move up to 50 pounds, and occasionally lift
and/or move up to 100 pounds. The noise level in the work
environment is usually moderate. Special vision abilities required
by this job include close vision, distance vision, peripheral
vision, and ability to adjust focus. Must be able to work and be
flexible with all shifts, weekends, and holidays. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. MENTAL REQUIREMENTS: Must be
able to convey information and ideas clearly. Must be able to
evaluate and select among alternative courses of action quickly and
accurately. Must be effective in handling problems in the
workplace, including anticipating, preventing, identifying and
solving problems as necessary. Must be effective at listening to,
understanding, and clarifying the issues raised by Associates,
Supervisors, Department Heads, Senior Management, and guests.
Ability to be a clear thinker, analyze and resolve problems
exercising good judgment. Make independent decisions while
maintaining strong ethical standards consistent with company
policy, rules and the ability to maintain confidential information.
Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger. Collect accurate information and resolve
conflicts. ESSENTIAL DUTIES & FUNCTIONS: Ensure that all guests
feel welcome and are given responsive, friendly, and courteous
service at all times. Answer questions about food, beverage,
restaurant functions, services, and resort services and activities.
Key in food and beverage orders using computer system and
coordinate timing of meal/beverage service with the kitchen.
Maintain bar area; including keeping the bar top/counters and well
areas neat and organized, ashtrays emptied and wiped out, dirty
cocktail glasses removed and washed; any napkins, coasters, straws
or discarded garnishes cleaned up. Perform side work duties;
cleaning assigned station and other responsibilities as assigned
based on business needs. Maintain clean, neat, and organized
service areas. Carry food trays from kitchen to bar and service
area when necessary. Stock cabinets and shelves with supplies as
needed such as stocking refrigeration units with wines and bottled
beers. Replenish par levels for bar areas, up to and including;
replacing empty beer kegs with full ones, mixing and preparing
flavors for mixed drinks, and slicing fruits to garnish drinks.
Monitor and observe guests beverage and dining experience. Ensure
guests are satisfied with the food, beverage, and service. Respond
promptly and courteously to their needs and requests. Serve food to
guests at bar area maintaining proper steps of service and
positioning of plate. Be ready and willing to assist fellow
associates (bartenders, barbacks, servers, bussers, host/hostess,
and management) as situations rise. Be ready and willing to assist
bussers/barbacks with clearing and resetting tables/bar stations.
Thank guests for their visit and invite them to return. Be
available to fill in as needed to ensure the smooth and efficient
operation of the bar area as directed by the beverage, restaurant,
or banquet manager or immediate supervisor. Be able to understand
the basic knowledge of dining room, banquet, lounge, bar and
service procedures and functions. Ensure that all equipment is kept
clean and kept in excellent working condition by handling the
equipment per instruction following the restaurant's or bar's
preventative maintenance programs. Fully understand and comply with
all federal, state, county and municipal regulations that pertain
to health, safety and labor requirements of the restaurant,
associates and guests. Be aware of guests' rate of consumption of
alcohol and its effect and take immediate corrective action to help
the guest as well as to protect the interest of Kalahari Resorts
and its associates. Follow all laws pertaining to Alcohol Sales and
Guest Safety. Clear away any unwanted dishes, glasses, and debris
keeping the guests' area a pleasant environment and reset when
needed. Follow safe food handling procedures and provide a safe
environment for our guests and associates. If working in
Kahunaville; provide entertainment with Bar Flair and promotions
associated with Kahunaville. Participate in training classes and
all Daily Promise shift meetings, "luau" meetings (if Kahunaville),
pre-meal service meetings. Report all concerns and problems to the
Manager and Supervisors when appropriate. Ensure friendly and
courteous customer relations at all times, identifying and
welcoming current patrons and work to identify and grow future
business through guest relations. Keep an open line of
communication with all departments and keep them posted on what is
happening in the department. Protect dining, bar, lounge room
assets by adhering to security policies and procedures. Provide
service to the cocktail servers, waiters, bartenders, banquet
staff, and lounge personnel when needed. Assist with ongoing
projects, additional job duties as assigned through managers.
Benefits: --- Flexible Schedule --- Growth & Promotion
Opportunities --- Competitive Pay --- Insurance & 401k Plan with
Match --- Fun Work Environment --- Associate Perks & Discounts ---
Year-Round Employment This job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the Associate for this job.
Duties, responsibilities and activities may change at any time with
or without notice. Kalahari Resorts is an Equal Opportunity
Employer....
Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Waterpark Beverage - Barback, Hospitality & Tourism , Round Rock, Texas
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