Customer Service Specialist (Order Entry/ Order Fulfillment)
Company: TECO WESTINGHOUSE
Location: Round Rock
Posted on: May 12, 2022
|
|
Job Description:
Job Description SUMMARY Processes orders received by mail,
e-mail, internet, telephone, or personally from customer or company
employee by performing the following duties. ESSENTIAL DUTIES AND
RESPONSIBILITIES Individual will provide phone support to customers
by: -- Following all order entry procedures as defined in the
Customer Service Manual -- Creating and maintain electronic order
files -- Reviewing backorder report weekly -- Checking stock for
stock motors -- Providing quotes and inventory updates on Stock
Motors -- Checking orders to make sure they shipped -- Processing
backorders per Customer Service Manual -- Determining "hold status"
per Customer Service Hold Policy -- Reviewing and processing
customer change notices -- Creating new shipping addresses --
Providing freight quotes -- Assisting with Accounts Receivable
duties, which includes invoicing, credits, rma credits and any
others as needed. -- Providing customers with order status report
as needed. -- Answering telephones and e-mails -- Regular
attendance is an essential function of this position. -- Hours
worked are based on business needs. -- Compliance with applicable
Company policies concerning maintaining a drug free workplace is
required. -- Compliance with all Company policies is required,
including adherence to Company ISO 9001 Standards, Company
Affirmative Action Plan and Company Safety procedures. --
Incorporate the Standards of Excellence as outlined by TWMC (Pride,
Desire, Teamwork, Attention to Detail, Follow-through) into daily
activities in order to create a Total Quality environment through
personal commitment to excellence. -- Other functions as required
(non-essential functions). QUALIFICATIONS To be successful at this
job, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. SKILLS AND ABILITIES
Good communications skills. Ability to multi-task. Attention to
detail. Competent in Microsoft applications to include, but not
limited to Microsoft Word and Excel 10 key by touch. Typing 45 wpm
SAP experience a big plus. Ability to work collaboratively as a
team. EDUCATION AND EXPERIENCE High school diploma or general
education degree (GED); and 5 or more years related experience
and/or training. LANGUAGE SKILLS Ability to read and interpret
documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees of organization. MATHEMATICAL
SKILLS Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry. REASONING ABILITY Ability to apply common
sense understanding to carry out instructions furnished in written,
oral or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations. PHYSICAL
DEMANDS The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit; use hands to finger, handle,
or feel; reach with hands and arms; and talk or hear. The employee
is occasionally required to stand; walk; climb or balance; and
stoop, kneel, crouch, or crawl. The employee must occasionally lift
and/or move up to 20 pounds. Specific vision abilities required by
this job include close vision, and ability to adjust focus. WORK
ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The noise level in the work
environment is usually moderate. MANAGEMENT DISCLAIMER
TECO-Westinghouse Motor Company's (TWMC) Management reserves the
right to revise, change or modify the duties and responsibilities
of this position at any time to meet business and organizational
needs. This position description may not list all duties for this
position. The incumbent in the position may be asked to perform
other duties. This position description is not a contract for
employment and either the incumbent or TWMC may terminate
employment at any time, for any reason. Company Description Today,
TECO-Westinghouse is in the unique position of being able to
provide quality motors, generators, drives, and complete power
solutions, all from our headquarters in Round Rock, Texas. This
capability, combined with our global manufacturing resources,
uniquely position the TECO-Westinghouse to serve all of our
customer needs and realize a healthy return on investment to our
parent company. Only the best and brightest people work for
TECO-Westinghouse. That---s what makes us successful. We know the
value of excellence and we reward employees accordingly.
Responsibility is handed out based on drive and ability, not on age
or seniority. As individuals we are a collection of different
styles and talents bound together by the undying desire to succeed.
If you share the enthusiasm, commitment to excellence, and desire
to build something great, we---d like to invite you to join our
team.
Keywords: TECO WESTINGHOUSE, Round Rock , Customer Service Specialist (Order Entry/ Order Fulfillment), Hospitality & Tourism , Round Rock, Texas
Click
here to apply!
|