Retail Customer Care Representative
Company: Astound Broadband Powered by Grande
Location: Round Rock
Posted on: August 6, 2022
Astound Broadband Powered by Grande is currently searching for a
Retail Customer Service Representative in our Austin, Texas market.
This individual provides positive, courteous and prompt customer
service in handling customer requests and inquiries to include:
order entry, service requests, billing inquiries, and
troubleshooting as well as accurately following retail cash
procedures. Customer interaction for this position is primarily
In this role, the primary duties will include:
* Responsible for accurately computing and quoting adjustments,
balances, and rates as well as discussing other inquiries and
complaints about customers.
* Processes lock and dropbox payments including customer payments
made through off-site payment locations.
* Removes CPE from CPE dropbox and return to inventory.
* Must be familiar with all of Grande s products and pricing
information in order to recommend and sell services and equipment
* Processes and confirms addresses for billing and payment
* Works to meet service goals and deadlines designed to meet
customer commitments promptly, accurately and pleasantly.
* Other duties as assigned.
Our ideal candidate will possess:
* High school diploma or GED
* Must have three years related experience, at least one year of
* Ability to use basic PC skills and standard office equipment
* Ability to communicate verbally and comprehend through listening
skills to resolve customer problems or complaints
* Must be able to write legibly and perform the following
mathematical calculations: addition, subtraction, multiplication
Sound like the opportunity you've been waiting for? If so, APPLY
NOW FOR IMMEDIATE CONSIDERATION!
Diverse Workforce / EEO :
Astound Broadband is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each other s differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.
* High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
Keywords: Astound Broadband Powered by Grande, Round Rock , Retail Customer Care Representative, Hospitality & Tourism , Round Rock, Texas
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