Company: Kalahari Resorts
Location: Round Rock
Posted on: September 19, 2022
As a Server, provide friendly, responsive service to create a
beyond expectation dining experience for all guests. To actively
participate as a team and use core values and service expectations
listed in the Kalahari Promise daily.
EDUCATION REQUIREMENTS: High School Diploma or general education
degree (GED) is required. Restaurant and/or hotel and resort
experience is helpful.
LICENSE/PERMITS REQUIRED: Must be least 21 years of age. State or
Local Law may require a certificate upon completion of an alcohol
awareness/safety class as well as state-certified proper food
REQUIRED SKILLS: Must be able to read and comprehend simple
instructions, short correspondence, and memos. Ability to write
short correspondence. Bi-lingual skills are preferred but not
required. Must have a good understanding of basic math skills: add,
subtract, multiply, and divide in all unites of measure, using
whole numbers, common fractions, and decimals. Ability to compute
rate, ratio, and percent and to draw and interpret bar graphs. Good
verbal communication and interpersonal skills are a must. Ability
to effectively present information in one-on-one and small group
situations to customers, clients, and other associates of the
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to operate a
cash register, Micros terminal, Phone system, POS system, beverage
dispenser, and vacuum.
PREVIOUS EXPERIENCE REQUIRED: General food and beverage knowledge
involving at least 1 year of front-of-the-house operations is
preferred. Prior restaurant experience in a full-service restaurant
is a must or background in the service industry is a plus. Ability
to handle money and operate a point-of-sale system.
Must be able to frequently communicate and develop rapport with
guests and associates and have a working relationship with the
resort management team.
Must be able to work in a stationary position for long periods of
times (up to 5 hours).
Must be able to use hands to finger, handle, or feel; reach with
hands and arms; and talk or hear.
Must be able to frequently climb, balance, dance, stoop, kneel,
crouch, or crawl; and taste or smell.
Must be able to regularly lift and/or move up to 10 pounds,
frequently lift and/or move up to 25 pounds, and occasionally lift
and/or move up to 50 pounds.
Must be able to lift and balance trays frequently.
The noise level in the work environment is usually moderate.
Special vision abilities required by this job include close vision,
distance vision, peripheral vision, and ability to adjust
Must be able to work and be flexible with all shifts, weekends, and
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as
Must be effective at listening to, understanding, and clarifying
the issues raised by Associates, Supervisors, Department Heads,
Senior Management, and guests.
Must be able to work with and understand financial information and
data, and basic arithmetic functions.
Ability to be a clear thinker, analyze and resolve problems
exercising good judgment.
Make independent decisions while maintaining strong ethical
standards consistent with company policy, rules and the ability to
maintain confidential information.
Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger. Collect accurate information and resolve
ESSENTIAL DUTIES FUNCTIONS:
Ensure that all guests feel welcome and are given responsive,
friendly, and courteous service at all times.
Greet guests, inform them of specials, provide menu tours, and
recommend items you genuinely feel guests will enjoy and menu
Answer questions about food, beverage, restaurant functions,
services, and resort services and activities.
Take food and beverage orders from guests, enter orders in the
point-of-sale system which relays orders to the kitchen and
Delivery food and beverage orders from kitchen and bar with
appropriate service trays to guests in a timely manner.
Perform side work at the start and end of each shift as required by
service station assignment.
Maintain clean, neat, and organized service area.
Stock cabinets and shelves with supplies as needed.
Monitor and observe guests dining experience. Ensure guests are
satisfied with the food, beverage, and service. Respond promptly
and courteously to their needs and requests.
Prepare final bill, present check to guest, accept payment, process
credit card charges, or make change if applicable.
Be ready and willing to assist fellow associates (servers, bussers,
host/hostess, and management) as situations rise.
Be ready and willing to assist bussers with clearing and resetting
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and
efficient operation of the restaurant as directed by the restaurant
manager or immediate supervisor.
Be able to understand the basic knowledge of dining room and
service procedures and functions.
Cash out at end of each shift.
Ensure that all equipment is kept clean and kept in excellent
working condition by handling the equipment per instruction
following the restaurant's preventative maintenance programs.
Fully understand and comply with all federal, state, county and
municipal regulations that pertain to health, safety and labor
requirements of the restaurant, associates and guests.
Be aware of guests' rate of consumption of alcohol and its effect
and take immediate corrective action to help the guest as well as
to protect the interest of Kalahari Resorts and its associates.
Follow all laws pertaining to Alcohol Sales and Guest Safety.
Follow safe food handling procedures and provide a safe environment
for our guests and associates.
Participate in training classes and all Daily Promise shift
meetings, "luau" meetings (if Kahunaville), pre-meal service
Report all concerns and problems to the Restaurant Manager and
Supervisors when appropriate.
Ensure friendly and courteous customer relations at all times,
identifying and welcoming current patrons and work to identify and
grow future business through guest relations.
Keep an open line of communication with all departments and keep
them posted on what is happening in the department.
Protect dining room assets by adhering to security policies and
Assist with ongoing projects, additional job duties as assigned
Keywords: Kalahari Resorts, Round Rock , Banquets Server, Hospitality & Tourism , Round Rock, Texas
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