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Concierge - Aventine Senior Living at The Rose

Company: The Rose
Location: Round Rock
Posted on: May 25, 2023

Job Description:

Premier Senior Living Community Group offering independent living, assisted living and memory care has an immediate opportunity for a Daytime Concierge.The Concierge will Manage the efficient operations of the community front desk. - Greet and direct residents, visitors, employees. - Manage the telephone and other office equipment operations.
Responsibilities include, but are not limited to:

  • Document any unusual events on the Daily Communication Report for each work period.
  • Turn in completed report and any other related forms to the supervisor at the end of shift.
  • Advise the Administrative Assistant if any essential administrative information and/or materials are needed.
  • Greet all residents and visitors in the facility.
  • Answer incoming phone calls and direct to proper extension or take messages.
  • Fill out incident reports on residents/visitors as needed.
  • As residents move in, add their name/phone number to the rolodex at the front.
  • Understand your role in monthly fire drills.
  • Notify the monitoring company to be taken "off line" prior to fire drills.
  • Ensure that visitor and home health logs are completed.
  • Carry a radio at all times when away from the desk.
  • Make out work orders for the residents.
  • Make copies for residents (0.5 cents each) and take the money.
  • Receive, sort and deliver facility mail accurately and timely.
  • Assist with office duties such as typing, mail, etc.
  • Answer inquiries if needed and fill out inquiry form and send to marketing.
  • Verify that residents fill out the sign in/out form when leaving the facility.
  • Work cooperatively with facility staff.
  • Report to work on time as scheduled and consistently demonstrate dependability and punctuality.
  • Know the location and operation of all emergency equipment and systems.
  • Render first aid and assistance as needed.
  • Lend assistance to police and emergency personnel as dictated by the situation.
  • Attend all mandatory meetings and in-service training sessions.
  • Provide good radio etiquette when utilizing the radio to contact other departments.
  • Perform all duties assigned in an effective, timely and professional manner.
  • Observe infection control procedures and properly correct if needed.
  • Accept assigned duties in a cooperative manner.
  • Report to work in neat, clean attire and consistently present an appropriate professional appearance according to the uniform policy.
  • Maintain a professional attitude and consistently work cooperatively with residents, families, supervisor, co-workers and ancillary service providers.
  • Understand and follow all company policies including the Employee Handbook.
  • Complete other duties as assigned by the supervisor and/or administrator.
  • As an essential function of the job, Concierges are regularly called on to effectively report emergencies.
  • It is determined that Concierges have the ability to communicate with others and do not pose a direct threat to the safety or health of self or others.
  • Must be able to accept responsibility and act quickly in emergency situations.Qualifications
    • High school diploma or GED equivalency. -
    • Ability to follow written and oral instructions as well as operate office equipment. - -
    • Knowledge and ability to utilize computers and software. - -
    • Previous experience in customer service is required.We offer a competitive hourly wage, full benefits and many more perks! If you have a passion for helping people and want to grow professionally, please apply for immediate consideration. EOE

Keywords: The Rose, Round Rock , Concierge - Aventine Senior Living at The Rose, Hospitality & Tourism , Round Rock, Texas

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