Mortgage Customer Service Representative
Company: L. K. Jordan & Associates
Location: San Antonio
Posted on: May 3, 2024
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Job Description:
Mortgage Customer Service Representative Position Available in
North Central San Antonio, TXOverview:A reputable organization is
currently looking for a Mortgage Customer Service Representative to
support their Mortgage Credit Reporting department in the North
Central San Antonio, TX area. This role is non-supervisory and
focuses on providing top-tier customer service for residential
mortgage credit reporting processes among other services. The ideal
candidate is committed to maintaining high service standards,
ensuring timely resolution of inquiries and disputes, and
contributing positively to the team.Position Details:Schedule:
Monday to Friday, 8:00 AM - 5:00 PMCompensation: $16 per
hourLocation: North Central San Antonio, TXKey
Responsibilities:1.Ensure a 24-hour turnaround time for all
inquiries and service requests.2.Accurately verify and resolve
disputed information, including trade or rental details.3.Promptly
input creditor responses and update supplemented information within
10 working days.4.Field questions from both clients and consumers
regarding credit issues, ensuring clarity and resolution.5.Inform
clients about the status of pending reports, identifying and
addressing any file problems.6.Update and transmit complete reports
to clients, while also maintaining accurate customer
records.7.Resolve product or service-related problems by
identifying the issue, selecting and explaining the best solution,
and ensuring satisfactory resolution.8.Suggest potential new
products or services based on customer feedback and needs
analysis.9.Prepare and analyze product or service reports to
enhance customer satisfaction.10.Achieve team objectives and
contribute to team effort by accomplishing related tasks as
needed.11.Maintain punctuality and consistent
attendance.Qualifications:High school diploma or GED.Proficiency
with PCs and a typing speed of 40-50 wpm.Strong skills in customer
service, problem-solving, and conflict resolution.Excellent
communication, multitasking, and professional demeanor.Ability to
work under pressure and adapt to constructive feedback.Application
Instructions:Please send your resume to
maria.trevino@lkjordan.comL.K. Jordan & Associates is an
equal-opportunity employer.#LKJSATXJob Type: Full-timePay: $15.50 -
$16.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental
insurance* Flexible schedule* Health insurance* Paid time off*
Vision insuranceShift:* Day shiftWeekly day range:* Monday to
FridayWork setting:* In-personWork Location: In personby Jobble
Keywords: L. K. Jordan & Associates, Round Rock , Mortgage Customer Service Representative, Hospitality & Tourism , San Antonio, Texas
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