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Cherwell ITSM Developer

Company: Experis
Location: Round Rock
Posted on: June 19, 2020

Job Description:

We are looking for a Cherwell ITSM Developer. This is W2 only. Duration 6 months with potential for extension Location Round Rock, TX (starting remotely due to COVID) Need a Cherwell ITSM Developer to play a key role in assisting the Office of Information Technology in the establishment of new Change Release Mgmt processes, along with developing workflows for other processes which fit into the scope of the Cherwell ITSM tool. General Responsibilities Develop support workflows in Cherwell for Change Mgmt, Release Mgmt, Incident Mgmt, Problem Mgmt. Assist process improvement surrounding population of application dependency Mgmt FDOT's Configuration Mgmt Database. Ensures code is written to implement the architecture design, such that it meets standards in terms of code quality efficiency. Fully unit test all solutions prior to User Acceptance Testing implementation. Initiate, drive deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported delivered to the highest standards. Develop apply knowledge of trends, relevant software development technologies methodologies. Primary Job Duties Using, defining, or administering IT Service Mgmt processes tools (service desk, Incidentproblemchangerelease Mgmt). Customizingconfiguring Cherwell or other service Mgmt software tools. Working with Application Programming Interfaces (APIs) to interface between software applications. Working with SQL Server Azure SQL databases Job Specific Knowledge, Skills Abilities desired Strong grasp of IT infrastructure application development technology architectures. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, evaluate effectiveness. Ability to categorize work, set priorities, determine short or long-term goals strategies to achieve them. Skill in researching, compiling, analyzing data to report findings develop improvement solutions. Ability to plan, organize, coordinate, prioritize, manage complex work assignments project schedules. Ability to research, identify, implement innovative solutions. Ability to communicate effectively both verbally written. Ability to establish maintain effective working relationships. Ability to work independently as a team General Knowledge Skills Abilities candidate must be able to apply to following areas Communication Have the ability to clearly convey information, in both written verbal formats, to individuals or groups in a wide variety of settings (i. e. project team meetings, Mgmt presentations, etc.). Must have the ability to effectively listen process information provided by others. Customer Service Works well with clients customers (i.e. business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. Decision Making Makes sound, well-informed, objective decisions. Flexibility Is open to change, new processes (or process improvement), new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive give constructive criticism, maintain effective work relationships with others. Interpersonal Shows friendliness, courtesy, understanding, politeness to others. Leadership Motivates, encourages, challenges others. Is able to adapt leadership styles in a variety of situations. Problem Solving Able to identify, evaluate, use sound judgement to generate evaluate alternative actions, make recommendations as accordingly. Team Building Encourages, inspires, guides others toward accomplishing the common goal. Quality Assurance Knowledge of the ideologies, techniques tools for quality assurance control. The ability to put the ideologies, techniques, tools into practice Experis is an Equal Opportunity Employer (EOEAA)

Keywords: Experis, Round Rock , Cherwell ITSM Developer, IT / Software / Systems , Round Rock, Texas

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