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Cherwell ITSM Developer

Company: Experis
Location: Round Rock
Posted on: June 20, 2020

Job Description:

We are looking for a Cherwell ITSM Developer. This is W2 only. Duration: 6 months with potential for extensionLocation: Round Rock, TX (starting remotely due to COVID)Need a Cherwell ITSM Developer to play a key role in assisting the Office of Information Technology in the establishment of new Change & Release Mgmt processes, along with developing workflows for other processes which fit into the scope of the Cherwell ITSM tool. General Responsibilities: Develop & support workflows in Cherwell for Change Mgmt, Release Mgmt, Incident Mgmt, & Problem Mgmt. Assist process improvement surrounding population of application dependency Mgmt & FDOT's Configuration Mgmt Database. Ensures code is written to implement the architecture & design, such that it meets standards in terms of code quality & efficiency. Fully unit test all solutions prior to User Acceptance Testing & implementation. Initiate, drive & deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported & delivered to the highest standards. Develop & apply knowledge of trends, relevant software development technologies & methodologies. Primary Job Duties: Using, defining, &/or administering IT Service Mgmt processes & tools (service desk, Incident/problem/change/release Mgmt). Customizing/configuring Cherwell or other service Mgmt software tools. Working with Application Programming Interfaces (APIs) to interface between software applications. Working with SQL Server & Azure SQL databases Job Specific Knowledge, Skills & Abilities desired: Strong grasp of IT infrastructure & application development technology & architectures. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, & evaluate effectiveness. Ability to categorize work, set priorities, & determine short &/or long-term goals & strategies to achieve them. Skill in researching, compiling, & analyzing data to report findings & develop improvement solutions. Ability to plan, organize, coordinate, prioritize, & manage complex work assignments & project schedules. Ability to research, identify, & implement innovative solutions. Ability to communicate effectively; both verbally & written. Ability to establish & maintain effective working relationships. Ability to work independently & as a team General Knowledge Skills & Abilities candidate must be able to apply to following areas: Communication: Have the ability to clearly convey information, in both written & verbal formats, to individuals or groups in a wide variety of settings (i. e.; project team meetings, Mgmt presentations, etc.). Must have the ability to effectively listen & process information provided by others. Customer Service: Works well with clients & customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. Decision Making: Makes sound, well-informed, & objective decisions. Flexibility: Is open to change, new processes (or process improvement), & new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive & give constructive criticism, & maintain effective work relationships with others. Interpersonal: Shows friendliness, courtesy, understanding, & politeness to others. Leadership: Motivates, encourages, & challenges others. Is able to adapt leadership styles in a variety of situations. Problem Solving: Able to identify, evaluate, & use sound judgement to generate & evaluate alternative actions, & make recommendations as accordingly. Team Building: Encourages, inspires, & guides others toward accomplishing the common goal. Quality Assurance: Knowledge of the ideologies, techniques & tools for quality assurance & control. The ability to put the ideologies, techniques, & tools into practiceExperis is an Equal Opportunity Employer (EOE/AA)Job Requirements:SDL2017

Keywords: Experis, Round Rock , Cherwell ITSM Developer, IT / Software / Systems , Round Rock, Texas

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