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Cherwell ITSM Developer

Company: Kyyba Inc
Location: Round Rock
Posted on: June 21, 2020

Job Description:

**No Sponsorship* *NO OPT* *NO CPT* *NO H1B* **NO C2C**Education:Bachelor's Degree in Computer Science, Marketing, Communications, Business Administration, or another related field.4 Years of experience can substitute for a college degreeExperience:(3-5) years of Cherwell ITSM development experience is highly desired(3-5) years of workflow management and configuration of a IT Service Management tool (e. g. Cherwell, ServiceNow, Remedy) is required(3-5) years of experience working with development technologies including Microsoft. NET (C#), ASP. NET/MVC, WCF/WebAPI, SQL Server, JavaScript frameworks (Angular, Durandal, Knockout, etc.), REST, XML, JSON, HTML, and CSS is highly desiredGeneral Responsibilities:Develop & support workflows in Cherwell for Change Mgmt, Release Mgmt, Incident Mgmt, & Problem Mgmt.Assist process improvement surrounding population of application dependency Mgmt & FDOT's Configuration Mgmt Database.Ensures code is written to implement the architecture & design, such that it meets standards in terms of code quality & efficiency.Fully unit test all solutions prior to User Acceptance Testing & implementation.Initiate, drive & deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported & delivered to the highest standards.Develop & apply knowledge of trends, relevant software development technologies & methodologies.--Primary Job Duties:Using, defining, &/or administering IT Service Mgmt processes & tools (service desk, Incident/problem/change/release Mgmt).Customizing/configuring Cherwell or other service Mgmt software tools.Working with Application Programming Interfaces (APIs) to interface between software applications.Working with SQL Server & Azure SQL databases--Job Specific Knowledge, Skills & Abilities desired:Strong grasp of IT infrastructure & application development technology & architectures.Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, & evaluate effectiveness.Ability to categorize work, set priorities, & determine short &/or long-term goals & strategies to achieve them.Skill in researching, compiling, & analyzing data to report findings & develop improvement solutions.Ability to plan, organize, coordinate, prioritize, & manage complex work assignments & project schedules.Ability to research, identify, & implement innovative solutions.Ability to communicate effectively; both verbally & written.Ability to establish & maintain effective working relationships.Ability to work independently & as a team--General Knowledge Skills & Abilities candidate must be able to apply to following areas:Communication: Have the ability to clearly convey information, in both written & verbal formats, to individuals or groups in a wide variety of settings (i. e.; project team meetings, Mgmt presentations, etc.). Must have the ability to effectively listen & process information provided by others.Customer Service: Works well with clients & customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.Decision Making: Makes sound, well-informed, & objective decisions.Flexibility: Is open to change, new processes (or process improvement), & new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive & give constructive criticism, & maintain effective work relationships with others.Interpersonal: Shows friendliness, courtesy, understanding, & politeness to others.Leadership: Motivates, encourages, & challenges others. Is able to adapt leadership styles in a variety of situations.Problem Solving: Able to identify, evaluate, & use sound judgement to generate & evaluate alternative actions, & make recommendations as accordingly.Team Building: Encourages, inspires, & guides others toward accomplishing the common goal.Quality Assurance: Knowledge of the ideologies, techniques & tools for quality assurance & control. The ability to put the ideologies, techniques, & tools into practice

Keywords: Kyyba Inc, Round Rock , Cherwell ITSM Developer, IT / Software / Systems , Round Rock, Texas

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