-Approach all encounters with guests and associates in a friendly,
-Maintain regular attendance in compliance with Kalahari Resort
standards, as required by scheduling which will vary according to
the needs of the resort.
-Maintain high standards of personal appearance and grooming, which
include wearing the proper uniform, nametag, Promise button, when
-Comply at all times with Kalahari Resort standards and regulations
to encourage safe and efficient resort operations.
-Associates are at all times attentive, friendly, helpful and
courteous to all guests. Managers and fellow associates.
-Obtain all necessary information when taking room, cabana, and
bungalow reservations and follow the rate-quoting scenario.
-Fully comprehend and operate all relevant aspects of the Front
Desk computer system, copiers, fax machines and other office
-Be aware of all rates, packages, and promotions at the resort.
-Be familiar with all in-house groups and activities.
-Follow and enforce all Kalahari Resort cash handling and
-Maintain proper operation of the PBX console and ensure that all
standards are met, if applicable.
-Establish and maintain good communications and teamwork with
fellow associates and other departments within the resort.
-Have knowledge of and assist in all emergency procedures as
-Ensure that all guests are checked in/out in a friendly,
efficient, courteous and confidential manner based on resort
-Ensure logging and delivery of packages, mail and messages to
guests and meeting rooms.
-Log all guests' requests for service and follow through to ensure
-Answer guest inquiries about resort services, facilities and hours
of operation in a timely manner.
-Answer inquiries from guests regarding restaurants,
transportation, entertainment, etc.
-Be familiar with all in-house groups.
-Be aware of closed out and restricted dates or minimums.
-Be familiar with hospitality terminology.
-Use proper two-way radio etiquette at all times when communicating
with other associates.
-Be able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.
-Maintain and market promotions and guest programs.
-The ability to be proactive, flexible and take on the most
effective roll at any given time.
-Maintain a clean work area.
-Attend meetings/training as required by management.
-Perform other duties as requested by management.
--- Flexible Schedule --- Growth & Promotion Opportunities
--- Competitive Pay --- Insurance & 401k Plan with Match
--- Fun Work Environment
--- Associate Perks & Discounts --- Year-Round Employment
Kalahari Resorts is an Equal Opportunity Employer.