Telephone Operator (PBX)
Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: May 9, 2022
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Job Description:
Job Title:
Telephone Operator
Description:
JOB SUMMARY
Responsible for providing attentive, courteous, and efficient
service to all guests over the telephone; during check-in and at
check-out, while maximizing room revenue and occupancy. Will also
be responsible for distributing guest requests to the proper
departments (i.e. Housekeeping or Maintenance requests).
QUALIFICATION STANDARDS
EDUCATION REQUIREMENTS: High School Diploma or equivalent.
LICENSE/PERMITS REQUIRED: None needed.
REQUIRED SKILLS: Computer experience required and previous customer
service experience preferred.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Must be proficient in
Windows software.
PREVIOUS EXPERIENCE REQUIRED: High School Diploma or experience in
related field and/or experience in a hotel or resort helpful.
PHYSICAL REQUIREMENTS: Flexible and long hours sometimes
required.
MENTAL REQUIREMENTS:
-Must be able to convey information and ideas clearly.
-Must be able to evaluate and select among alternative courses of
action quickly and accurately.
-Must be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as
necessary.
-Must be effective at listening to, understanding, and clarifying
the issues raised by Associates, Supervisors, Department Heads,
Senior Management, and guests.
-Must be able to work well in stressful, high pressure
situations.
-Must be able to work with and understand financial information and
data, and basic arithmetic functions.
-Must maintain composure and objectivity under pressure.
ESSENTIAL DUTIES & FUNCTIONS:
-Approach all encounters with guests and associates in a friendly,
service-oriented manner.
-Maintain regular attendance in compliance with Kalahari Resort
standards, as required by scheduling which will vary according to
the needs of the resort.
-Maintain high standards of personal appearance and grooming, which
include wearing the proper uniform, nametag, Promise button, when
working.
-Comply at all times with Kalahari Resort standards and regulations
to encourage safe and efficient resort operations.
-Associates are at all times attentive, friendly, helpful and
courteous to all guests. Managers and fellow associates.
-Obtain all necessary information when taking room, cabana, and
bungalow reservations and follow the rate-quoting scenario.
-Fully comprehend and operate all relevant aspects of the Front
Desk computer system, copiers, fax machines and other office
equipment.
-Be aware of all rates, packages, and promotions at the resort.
-Be familiar with all in-house groups and activities.
-Follow and enforce all Kalahari Resort cash handling and
credit/debit policies.
-Maintain proper operation of the PBX console and ensure that all
standards are met, if applicable.
-Establish and maintain good communications and teamwork with
fellow associates and other departments within the resort.
-Have knowledge of and assist in all emergency procedures as
required.
-Ensure that all guests are checked in/out in a friendly,
efficient, courteous and confidential manner based on resort
standards.
-Ensure logging and delivery of packages, mail and messages to
guests and meeting rooms.
-Log all guests' requests for service and follow through to ensure
satisfaction.
-Answer guest inquiries about resort services, facilities and hours
of operation in a timely manner.
-Answer inquiries from guests regarding restaurants,
transportation, entertainment, etc.
-Be familiar with all in-house groups.
-Be aware of closed out and restricted dates or minimums.
-Be familiar with hospitality terminology.
-Use proper two-way radio etiquette at all times when communicating
with other associates.
-Be able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.
-Maintain and market promotions and guest programs.
-The ability to be proactive, flexible and take on the most
effective roll at any given time.
-Maintain a clean work area.
-Attend meetings/training as required by management.
-Perform other duties as requested by management.
Benefits:
--- Flexible Schedule --- Growth & Promotion Opportunities
--- Competitive Pay --- Insurance & 401k Plan with Match
--- Fun Work Environment
--- Associate Perks & Discounts --- Year-Round Employment
Kalahari Resorts is an Equal Opportunity Employer.
Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Telephone Operator (PBX), IT / Software / Systems , Round Rock, Texas
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