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Global Networking/Compute & Solutions Technical Team Lead

Company: Dell Technologies
Location: Round Rock
Posted on: May 10, 2022

Job Description:

Senior Principal Technical Support Engineer At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Global Networking/Compute & Solutions Technical Team Lead on our Technical Support team in Round Rock or remote USA to do the best work of your career and make a profound social impact. What you'll achieve Dell Technologies recognizes that the technology landscape is constantly changing. Virtualization, converged datacenter technologies, and cloud computing require an ever-increasing level of technical expertise. In response, Dell has launched a game changing, Enterprise-class support service offering -- Dell ProSupport Enterprise Suite. Technical Team Leads in Enterprise must meet constant challenges to maintain and grow deep technical knowledge, provide effective escalation leadership, and demonstrate strong business acumen. They are technical and escalation leaders to the business and to partners both internal and external. The following points summarize the skill and effectiveness required of an Enterprise GSE Technical Team Lead: You will:

  • Consult/Advise on business solutions and initiatives for SDS, GETS, Sales, PG, DEES, and other organizations
  • Provide guidance and critical input for initiatives (Examples: Revamp new-hire onboarding process; Develop Certification Matrix and associated policies)
  • Develop processes for formal support of other Dell groups (P&P for intake of field engineer issues for GETS/OSE/Perot)
  • Develop processes and strategies for collaborative work with other support groups in Dell, such as with Boomi for the QuickStart Data Warehouse product
  • Manage and maintain relationships with support organizations from vendors/partners such as Microsoft, Red Hat, VMware, IPS and PG Development Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements
    • Must maintain Capstone "Architect level" industry certifications i.e. RHCA, MCSM, VCAP-DCD
    • Deep expertise across multiple technologies (datacenter, converged and hyper converged technologies) i.e. VDI, FLEX, Data Center Virtualization, VX Rail, Nutanix
    • Must meet & exceed technical requirements placed on all three levels of GSEs, and with an increased scope
    • Mentor/coach Senior, Principal, and Senior Principal Engineers
    • Develop and deliver advanced training for specialists among GSEs
    • Demonstrate technical skill through coaching, training, consulting, and advanced casework Desirable Requirements
      • Bachelor's degree or higher
      • Dell Technology Proven Professional Certification Here's our story; now tell us yours Tell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Keywords: Dell Technologies, Round Rock , Global Networking/Compute & Solutions Technical Team Lead, IT / Software / Systems , Round Rock, Texas

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