Account Manager
Company: Bridgehead IT
Location: San Antonio
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Salary: Position Overview
JoinBridgehead IT, a rapidly growing technology firm where
innovation, ownership, and career acceleration are the norm. In
this role, youll be a key operational force supporting our
Technical Account Management (TAM) team and driving exceptional
service experiences for our clients. If you thrive in a dynamic
environment where every day brings new challenges and
opportunities, this role is for you. What Youll Own & Drive 1. TAM
Support & Service Management Leadership Become an essential
extension of our TAM teamensuring that service excellence isnt just
delivered but engineered. Take full ownership of service management
workflows across supported accounts Ensure service management tasks
do not stall, are not overlooked, or lacks ownership Act as the
goto coordinator between service delivery teams and TAMs Ensure
documentation is accurate, complete, and compliant (ISO standards
included) Champion smooth processes that keep clients delighted and
internal teams aligned 2. HighImpact Account Coordination Youll
oversee daytoday interactions for select Lite or SMB
accountsensuring the client experience stays exceptional. Serve as
the primary communication hub for routine service updates,
followups, and escalations Manage renewals by tracking timelines,
updating scope and pricing, and keeping clients informed Spot
opportunities and risks earlysuch as coverage gaps, outdated
infrastructure, or compliance concerns Collaborate with TAMs to
validate technical decisions, shape solutions, and ensure the
client has the right architecture, security, and compliance posture
Help drive opportunity conversion by uncovering and flagging areas
where Bridgehead IT can deliver more value Why This Role Matters
This isnt a backoffice coordination jobits a highownership position
that directly impacts client satisfaction, retention, and account
growth. Youll be an air-traffic controller, problem-solver, and
relationship builder all in onehelping Bridgehead IT scale
efficiently while delivering the whiteglove service were known for.
Whats In It For You? A seat inside a fastgrowth technology
organization Real responsibility, real autonomy, and real impact
Close collaboration with technical leaders and account executives
Exposure to multiple service lines, industries, and technologies
Clear paths for career within the TAM team structure What You Bring
to the Table Were looking for someone who understands how IT really
works inside a business and whos ready to step into a role with
real ownership and visibility. Required Experience & Skills A
strong technical foundation with a practical understanding of
managing IT environments for modern businesses, including: End-user
support and service desk operations Microsoft 365 administration
concepts (users, licensing, security fundamentals) Networking
fundamentals (firewalls, switching, wireless, VLAN concepts) Common
business systems and infrastructure dependencies 24 years of
experience in IT support, systems administration, service
coordination, or a client-facing technical role Proven ability to:
Quickly assess technical issues and understand business impact,
risk, and urgency Communicate technical concepts clearly and
confidently to non-technical stakeholders Exercise sound judgment
on when to escalate issues to a TAM or senior technical leader
Bridgehead ITis proud to be an equal opportunity workplace and is
an affirmative action employer.
Keywords: Bridgehead IT, Round Rock , Account Manager, IT / Software / Systems , San Antonio, Texas
