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Chief of Staff - Digital Marketing and Customer Engagement Platform

Company: Dell (UK)
Location: Round Rock
Posted on: March 25, 2020

Job Description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Chief-of-Staff Digital Marketing and Customer Engagement Platform on our Marketing Operations team in Round Rock, Texas. The Digital Marketing and Customer Engagement Platform Team is at the center of driving Marketing's transformation at Dell. This team is creating the framework of technologies and workflows that enable exceptional, adaptive experiences for customers and prospects. The Chief of Staff will play a vital role in supporting the Vice President (VP) and the Senior Leadership Team (SLT) with operational excellence, internal and executive communications, stakeholder engagement and strategic decision making as the team builds the foundation for the future of Marketing. The ideal candidate is the main organizer and planner of organizational initiatives, attending to the tactical details while maintaining the macro vision of business operations. As Chief of Staff, you will work with directly with the VP, relaying messages and ideas from other senior leaders to improve the internal functions and processes of the business. You must be a creative and results-driven thinker, an excellent mediator and problem solver and possess incredible interpersonal skills to effectively manage staff and act as the central contact for all business communications. Responsibilities: Manage and Run Operational Cadence Management of comprehensive team business management system (BMS) including staff meetings, quarterly all hands meetings, leadership offsites, business reviews, etc. Assist with preparation for key executive meetings and reviews Work in partnership with HR, Finance and SLT on hiring plans, resource management and budget alignment Maintain interlock with other Chiefs of Staff throughout Marketing for alignment on key dates, executive asks and operational alignment Serve as a trusted advisor to VP on team morale, project status, new proposals and required stakeholder engagement to maintain healthy and productive partnerships across the organization Coordinate strategic business initiatives and guide to completion Lead Internal & Executive Communication Create key messages and content for communication from the VP to the team including quarterly All Hands meetings, organizational announcements, important program/project updates, etc. Help prepare the VP for key external speaking engagements working with internal partners from Global Communications as needed Build a brand for the VP as a thought leader both inside and outside the company Manage prep for meetings with key vendors, partners and customers Drive and Evangelize Annual Strategy & Plan Drive creation of annual strategy and plan in partnership with VP and SLT Create dashboard to measure performance against strategic initiatives and associated success measures Lead and project manage cross functional complex strategic initiatives Serve as proxy for VP as needed to communicate team vision, plan and key milestones as needed Requirements: Excellent oral and written communication skills Strong interpersonal skills and a knack for productive collaboration across varying departments Able to successfully organize and lead large teams of people without direct management responsibility Trustworthy and can practice discretion with sensitive matters Collaborative with ability to influence key stakeholders in and outside the team Impeccable time management and multi-tasking skills Highly experienced with project coordinating and management Process oriented and able to prioritize projects and deliverables Self-motivated, enthusiastic and keeps a positive attitude Detail-oriented, data-driven and inquisitive 10+ years of experience in a similar role; Consulting and operations experience is a plus Bachelor's Degree is required, MBA preferred Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. Job Family: Marketing Digital Job ID: R

Keywords: Dell (UK), Round Rock , Chief of Staff - Digital Marketing and Customer Engagement Platform, Other , Round Rock, Texas

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