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Contact Center Specialist 1 - Round Rock

Company: Baylor Scott & White Health
Location: Round Rock
Posted on: November 19, 2020

Job Description:

JOB DESCRIPTION

The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.

ESSENTIAL FUNCTIONS OF THE ROLE

The role communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. The role is responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Once hired, the employee must pass PSS or CCS training program and successfully complete competency exam to maintain position.

The ideal candidate for the Contact Center Specialist I role will have excellent interpersonal and communication (oral and written) skills and have experience in a call center, customer service and/or healthcare setting.

Location/Facility – Round Rock, Texas

specialty/Department/Practice – Call Center

Shift/Schedule – Monday - Friday, 7:00am - 8:00pm, Rotating Weekends, Saturday 9:00am -1:00pm, Sunday 1:00pm - 5:00pm

Benefits – Our competitive benefits package includes*:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Minimum/no experience required

Keywords: Baylor Scott & White Health, Round Rock , Contact Center Specialist 1 - Round Rock, Other , Round Rock, Texas

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