Contact Center Specialist 1 - Round Rock
Company: Baylor Scott & White Health
Location: Round Rock
Posted on: November 19, 2020
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Job Description:
JOB DESCRIPTION The Contact Center Specialist I is responsible for
professionally and enthusiastically answering incoming calls and
electronic requests from patients, family members and other
external parties to register new patients, schedule healthcare
appointments, answer questions, handle complaints, troubleshoot
problems and provide information on behalf of the institution. The
Contact Center Specialist I ensures accurate, compliant and timely
registration of new patients to ensure optimal service and
facilitate financial reimbursement. ESSENTIAL FUNCTIONS OF THE ROLE The role communicates appointment details and any required
preparation for testing along with necessary paperwork and payment
to facilitate on time arrival, appointment preparedness and optimal
reimbursement. The role is responsible for calming upset callers by
providing a composed and professional demeanor and is able to
identify and escalate priority issues for resolution. Once hired,
the employee must pass PSS or CCS training program and successfully
complete competency exam to maintain position. The ideal candidate for the Contact Center Specialist I role
will have excellent interpersonal and communication (oral and
written) skills and have experience in a call center, customer
service and/or healthcare setting. Location/Facility – Round Rock, Texas specialty/Department/Practice – Call Center Shift/Schedule – Monday - Friday, 7:00am - 8:00pm, Rotating
Weekends, Saturday 9:00am -1:00pm, Sunday 1:00pm - 5:00pm Benefits – Our competitive benefits package includes*: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 *Note: Benefits may vary based upon position type and/or
level. QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Minimum/no experience required
Keywords: Baylor Scott & White Health, Round Rock , Contact Center Specialist 1 - Round Rock, Other , Round Rock, Texas
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