Job Description POSITION: Hope Alliance is seeking an energetic
and accomplished human service professional to serve in managing
and coordinating reception, serving as the first, trauma-informed
point of contact for hotline callers, face-to-face clients, and
visitors. This person would also provide general support services.
This position will be part-time, Monday-Thursday from 1pm-5pm and
off on Friday and weekends.
RESPONSIBILITIES: Maintain communication with others and work to
fulfill the agencys mission, vision and philosophy. This includes
attending regularly scheduled team meetings.
Answer multi-line phone system, including the crisis hotline,
directing calls as required.
Accurately record client information.
Maintain front reception and waiting rooms, ensuring common areas
are clean and well organized.
Manage correspondence and inquiries, routing as appropriate.
Manage inventory of all client forms and brochures, ensuring
clients are provided appropriate paperwork upon arrival and answers
Provide general support to staff.
Accurately maintains client files and other filing systems.
Recognize personal emotions, thoughts and values and how they
influence behavior, managing their effects on service
Report any incident of child or elder abuse to the appropriate Hope
Alliance team member.
Assist with the collection and maintenance of data for statistical
and programming purposes.
Assist with recruitment, training, and engagement of volunteers and
interns as well as community education efforts.
Perform other duties as assigned by VP of Programs and/or the Chief
QUALIFICATIONS: Minimum of a Bachelors Degree in Human Service
field, preferably in Social Work. Relevant experience can be
Two years experience answering a multiline phone system.
Ability to quickly and accurately analyze problems and identify
solutions, including immediate crises.
Must be able to successfully complete the agency-provided State
Certification Training, during evening and weekend hours, within 90
days of hire date, and successfully complete a written exam and
skills assessment designed to evaluate the special knowledge and
skills required for continued certification.
Must be able to maintain State Certification by documenting
annually: six hours of continuing education and the provision of
100 hours of direct services at minimum.
Experience prioritizing independently, managing multiple and
sometimes competing tasks, and meeting deadlines and desired
Experience working with allies and partners such as law
Adequate personal health, social maturity, emotional stability and
effective stress management skills.
Sensitivity to varying cultural, ethnic, and social backgrounds,
values, attitudes, and languages, as well as tact, poise,
professionalism, diplomacy, teamwork, humor, and ability to
interact with people from all walks of life.
Computer proficiency in email and productivity software
Ability to stoop, bend and lift 25 pounds as well as the ability to
move about inside the office to access file cabinets and other
Routinely use computer and other office equipment such as phones,
fax, printer, and copier. Generous PTO and Retirement Savings
package For more information, please visit
Company Description The Williamson County Crisis Center dba Hope
Alliance has been promoting the fundamental right for all
individuals to be safe in their personal relationships for over 35
years. Hope Alliance operates under the belief that physical,
sexual, emotional and psychological abuse of one human being by
another is unacceptable. Located in Round Rock, Texas and serving
primarily Williamson County, Hope Alliance provides crisis services
to both adult and child victims of Family Violence and/or Sexual
Assault. We attempt to safeguard our clients rights through a broad
array of innovative, client-centered, trauma-informed direct
services, community education, and advocacy. We currently serve
more than 2,500 women, men and children annually.