Technical Support Representative
Company: Chatsworth Products
Location: Round Rock
Posted on: May 3, 2021
Serves as a technical contact
accountable for resolving pre and post sales technical support
questions/issues addressing CPI products purpose,
fit/form/function, characteristics and limitations. Must be
knowledgeable of a broad spectrum of complex products and
applications and internal procedures in order to supply accurate
information to customers and partners in a timely manner. Performs
daily duties including recommending CPI products and system
designs, develops AutoCAD layout drawings, sourcing various product
drawings, creating bills of materials and cross referencing CPI and
competitive products. Provides input for new product development
and training processes. Supports the development and updates of
sales and marketing tools and materials.
- Resolves technical
questions as requested by customers and
- Gathers, interprets, and
provides necessary drawings to support customer
- Develops AutoCAD layouts
and understands information necessary to provide a complete
- Serves as a source for
competitive product cross-referencing.
- Supports international
- Supports internal
departments through teamwork and open
- Uses industry and product
knowledge to solve issues.
- Supports CPIs Customer
Service, Quotations, Quality, Product Management, and Production as
- Works with cross-functional
teams to recommend product and process
- Accurately responds to
system layout and configuration questions, design, and quotation
activities prompted by distributors, contractors, partners and end
- Assists in maintaining
competitive information library.
- Involved in the custom
configured products process, when
- Assists in the customer
follow up, qualification and referral to field sales for special
products/projects, CPI configurations and/or system
- Assists product management
in identifying trends and new
- Provides input for
improving processes, technical documentation and
- Assists in training
internal departments on new products/applications/industry trends,
- Maintains updated technical
drawings library and distributes, as
- Maintains proficiency and
expertise on current and new CPI
- Provides field sales
support through customer visits when
- Participates in trade shows
and customer field configurations, as
- Reports customer feedback
concerning quality issues to the appropriate
- Works in a team
environment, sharing project workload to maximize efficiencies in
response to customer requests.
- Performs other related
duties as assigned by management.
- Ethics, Values, Integrity & Trust
- Adheres and acts in line with CPI core
- Functional/Technical Skills -
Possesses high level of skill, knowledge and ability in assigned
- Safety Complies with company
safety rules and regulations. Takes a proactive approach to
identify and eliminate safety hazards.
- Customer Focus - Gives high
priority to customer satisfaction.
- Interpersonal Skills - Uses
diplomacy and tact. Uses collaborative
- Action Oriented & Adaptability -
Takes initiative; acts promptly; is
- Ownership & Accountability -
Proactively models, guards and demonstrates all of CPIs core
- Priority Setting, Planning &
Organizing- Uses resources effectively and
- Problem Solving & Creativity -
Uses logic and methods to solve problems with effective solutions.
Develops new and unique ideas.
- Listening, Informing and Written
Communications - Practices attentive and active listening. Shares
information. Presents ideas and facts clearly and effectively in
- AA/BS degree in technical
field or equivalent work experience.
- Minimum of two (2) years of
- Knowledge of Voice/Data
industry, LAN/WAN physical architecture, customer base, and
distribution preferred. Rack, cabinet cable management, power and
cable pathway product application knowledge highly
- Has knowledge of, and
ability to interpret, engineering drawings and
- Must be a highly motivated
self-starter and team player with strong interpersonal and
- Analytical, organizational
and written and verbal skills required.
- Proficient in knowledge of
PDUs and power requirements within a cabinet and a Data center
- Good knowledge of
- Background of general
awareness of overall Data Center management and respective areas
- Strong oral and written
- Strong computer skills,
including but not limited to MS Word, Excel and Power
- Proficiency in the
following computer software desired: AutoCAD, SolidWorks, and
- Works on phone and computer
majority of the day.
- Ability to lift up to 25
lbs. to move file boxes, etc. as needed.
- Some travel may be required
both by automobile and airplane.
Keywords: Chatsworth Products, Round Rock , Technical Support Representative, Other , Round Rock, Texas
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