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Provider Services Specialist

Company: Clearcorrect
Location: Round Rock
Posted on: May 3, 2021

Job Description:

ClearCorrect is looking for a doctor advocate. We're looking for someone who is passionate about helping us live up to our promise to deliver the industry's best service & support. Come join our growing team as we reshape the clear aligner therapy industry! We're looking for people who want their talents developed, and who are looking to thrive. Flexible vacation time, paid company holidays, full benefits available, perk discounts, fun team & company events, and more. Essential functions and duties Handles inbound contacts (phone, chat, email) to provide top-notch service to providers. Reaches out to providers and account representatives as needed to handle issues, provide insights and ensure the best possible experience. Includes helping providers & staff manage their ClearCorrect accounts. Tracks all communication, changes to providers' cases and issues via a variety of tools and software. Continually works to increase knowledge of orthodontics, industry trends, and company processes. Accomplishes weekly productivity, efficiency and satisfaction goals. Works collaboratively cross-team and across all departments to ensure a world-class provider experience. Attends and contributes to team and company meetings to stay up to date on relevant information. Knows and communicates our Vision and Mission to understand the priorities of the team & company. Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and safe work area. Accurately records and reports information and time keeping. Follows employee policy within the company. Non-essential functions and duties Attends training, team, and company meetings. Completes training required for this position. Other duties may be assigned, directed or requested. What we're looking for... Service, Support, Sales, Project Management, Dentistry, Medical, or Education backgrounds will thrive in this role. We'd love your skills & drive to be on our team! Successful people who thrive tend to be persons who: Are self-starters with creative views and ideas that help improve our team, our services & products, and the future Love to drive results & champion change Hyper organized with the ability to prioritize and multitask Clear communicator with variety of teams and providers with the ninja-like ability to adapt to your audience Apply excellent judgement to provider issues to drive a stellar experience Love great service & support experiences in your personal life - and want to bring ideas on how we can be the best in the industry Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role. 2-3 years of experience providing customer services or support required. Must be enthusiastic about providing excellent support & service. Must be organized with ability to prioritize and multi-task. Must be able to drive results. Must have excellent interpersonal and written communication skills. Must display excellent judgement. Must be motivational, personable and influential. Must have strong time management skills. Must have basic computer skills including: PC/Mac, (Microsoft Office) including Word, Excel, and PowerPoint. Type a minimum of 60 words per minute. Must be able to handle a high volume of call, chat, and email traffic both inbound and outbound. Adaptable: Must be able to adapt to changes with short notice. Language skills Ability to read and interpret training documents, safety rules, and procedural documents. Must have a high school diploma or GED. What we offer Competitive compensation Full benefits (the big three: medical, dental, vision) Paid holidays, paid vacation, and paid sick time A 401K retirement plan with matching Tuition reimbursement ClearCorrect aligners discount Apply for This Job

Keywords: Clearcorrect, Round Rock , Provider Services Specialist, Other , Round Rock, Texas

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