Tracker Boats Customer Service Representative
Company: TMBC LLC
Location: Round Rock
Posted on: May 3, 2021
Position summary:Position assists our customers when they come
in to pick up their unit by explaining and demonstrating the
operation of the boat, motor, trailer or ATV. Position is
additionally responsible for checking in boats when they are
delivered to the dealership.Position responsibilities:1. Support a
strong commitment to world class customer service and ensures a
pleasant and productive shopping experience for all customers.2.
Print daily delivery schedules to prepare for that day's
assignments.3. Inspect all boats scheduled for delivery and report
the condition of the unit on a check list to the Service Manager.4.
Verify unit's serial number and confirm all accessories have been
installed.5. Check all rigging and mounting instructions against
the work order for proper installation.6. Contact the customer with
any questions or delays in the order and confirm the delivery date
and time.7. Inspect the detailing of the unit prior to delivery.8.
Stage the unit for delivery at the scheduled time of pick-up.9.
Greet customers at time of delivery and take to them to the
Business Office for completion of required paperwork.10. Explain to
customer how the unit operates and where accessories have been
installed.11. Complete the warranty packet for each unit, review
the unit's packet of information provided and explain warranty.12.
Place follow up call to the customer with in one week of
delivery.13. Greet delivery drivers to help unload new units
received at the dealership.14. Check in units by verifying serial
numbers on each unit against invoice.15. Once bar codes labels have
been printed, place bar codes on units received.16. Assist with
physical inventories.17. May be required to serve as back up to
Service Writer and / or Warranty Clerk positions.18. Maintain a
clean and professional work area.19. Follow all Company Policies
and Procedures.20. Perform other duties, assignments and
responsibilities as needed.Education and/or ExperienceHigh School
education or equivalent experienceMathematical Skills / Reasoning
AbilityAbility to complete simple math calculationsCommunication
SkillsAbility to communicate in a friendly and professional manner
to our customers and other associatesPhysical requirementsAble to
lift up to 50 poundsAble to work in non-air conditioned
environmentOther Knowledge, Skills and AbilitiesAbility to
establish and maintain effective working relationships with
Management, coworkers and customersAbility to operate computer
systemBass Pro Shops
Keywords: TMBC LLC, Round Rock , Tracker Boats Customer Service Representative, Other , Round Rock, Texas
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