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Services Process Engineer

Company: Dell
Location: round rock
Posted on: May 3, 2021

Job Description:

Services Process EngineerQuality is everything at Dell Technologies. It's what we're known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy - not to mention governance - for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.Join us to do the best work of your career and make a profound social impact as a Services Process Engineer, on our Global Services team in Round Rock, TX or Remote USA.What you'll achieveAs a Services Process Engineer, you will be responsible for the comprehensive business process design that supports the Global Services revenue plans for the ISG Services business. You will work with the Portfolio management and services delivery teams to ensure an optimal customer experience on new service offers and sustaining solutions.You will:Define and solve for end-to-end optimal business processes designs during the development and updates of Service Offers within the Cloud & Managed Services Delivery OrganizationAnalyze Offer / Product requirements, documents as-is and to-be business processes as well as workflow diagrams / charts, designs appropriate processes, and then recommend system controls & protocols /policiesIdentify Processes and Technologies or Capabilities requirements and correlate those activities within the business process flows and the Product StrategyDevelop and/or support validation of the future state experience by completing User Acceptance Testing and other validation activities to deliver the optimal customer experiencePrepare and deliver executive updates across functional groups and stakeholders on program design summaries, status, and needs including risk / gap identificationTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsRelevant experience in the 3-5 areas of services operations: technical support, parts & logistics, field delivery, global learning and development, configuration services, program management, services account management, professional services, managed services8+ years experience in Program Management, Process Engineering, Process Design or similar role within the technology industryExcellent communicator with ability to facilitate process & procedural mapping reviews with a cross functional teams. Innate ability to make very complex concepts simple and intuitive. Demonstrate the ability to influence/sell ideas and present alternatives in a convincing fashion to a mixed audience, from peers to executivesBusiness Process BPMN Language fluency and/or ARIS process tool knowledgeBackground in Quality /Six Sigma preferredHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .

Keywords: Dell, Round Rock , Services Process Engineer, Other , round rock, Texas

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