Summary/Objective
The Parts Warehouse Representative is responsible for providing
customer service and sales assistance in accordance with company
policy. Acts as the primary interface with retail and wholesale
customers as well as service department employees to sell the
required parts accessories
Essential Functions
- Assists all "self-service" retails customers in accurately
selecting required parts, suggest companion requirements, offer
specials, and ensures that the customer is exposed to all available
options and alternatives
- Retrieves (pulls) purchased parts from inventory or if the
requested parts are not in inventory determines availability,
prepare parts requisition, and submit order as required
- Keeps accurate records of special order parts
- Answer phone calls, providing price quotes and other
information to customers
- Takes phone orders, following all procedures and completing all
required documentation
- Assist outside sales representatives with their orders
- Processes orders for daily shipment, delivery, or pick-up at
counter
- Verify "will call" and "back-order" files weekly and return to
vendors, or re-stocks those items not required
- Displays parts attractively to generate sales
- Replenish assigned inventory daily
- Assist service drive employees in selecting parts needed for
repairs in process
- Order parts not in stock for required repairs in accordance
with company policies
- Obtain credit authorization as required and in accordance with
company policies
- Ensures all cash, credit, charge, purchase order, invoice and
tax exempt sales are processes in accordance with company
policies
- Issues credit for parts returned, in accordance with company
policies
- Follows up on special ordered items and promptly notifies
service drive employees when received
- Maintains inventory on shelves and in bins by reporting items
needing to be reordered, identifying any discrepancies in stock
levels, and returning unsold items to stock
- Conducts inventory control activities and audits as directed by
Supervisors
- Ensures that the same high quality level of service provided to
outside customers is also provided to internal dealership
customers.
- Works with the service drive employee to ensure a timely
turnaround of parts needed for internal jobs
- Follows up on customer concerns and complaints promptly,
escalates any complaints to Parts Department Manager as needed
- Establishes and maintains good working relationships with
service drive departments and the sales department
- Establishes and maintains good working relationships with
"self-service" retail customers and wholesale customers to
encourage repeat and referral business
- Completes all documents, forms and reports in accordance with
company policy
- Uses proper safety equipment and acts in accordance with
company policies, and regulations
- Keeps abreast of new equipment and tools available and
recommends purchases
- Ensures that the work areas and customer waiting area are kept
clean
- Follows all attendance and punctuality standards with
adherences to timekeeping standards
- Follows the Company Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and
follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality
policies and agreements
- Maintains a professional appearance for self in accordance with
company policy
- Attends pertinent training on request
- Attends company meetings as required
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified
workforce. We will not consider any characteristic or category
protected by state or federal law in hiring or employment
decisions, including but not limited to race, national origin,
color, religion, sex, sexual orientation, gender identity,
disability, age, status as a parent, or genetic information.
Competencies
- Excellent customer service skills.
- Ability to use empathy, technical expertise and understanding
of company policies to satisfy customer requests.
- Ability to understand, keep abreast of, and comply with
federal, state, and local regulations that affect parts department
including but not limited to hazardous waste disposal, emergency
response, safe driving and OSHA Right-to-Know
- Ability to ensure use proper safety equipment
- Computer proficiency
- Ability to define problems, collect data, establish facts, and
draw valid conclusions
- Ability to process data and organize it for management
analysis
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs
- Ability to calculate figures and amounts such as discounts,
interest, commissions
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions
- Ability to work independently and to carry out assignments to
completion within parameters of instructions given, prescribed
routines, and standard accepted practices
- Ability to interact well with others and be a positive
influence on morale of department, dealership and organization
Supervisory Responsibility
No
Work Environment/Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Medium/Heavy Work - Will lift over 50 pounds with assistance
device required and/or frequent lifting or carrying of objects
weighing up to or over 35 pounds with assistance device available
as needed.
This position will require the employee to be standing for
prolonged periods of time. This position requires the ability to
push, pull, climb, stoop, kneel, reach, grasp, and walk on a
regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion
(doing the same activity over and over throughout the day)
Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required.
Required Education and Experience
High school diploma or the equivalent and one year related
experience or equivalent combination of education and
experience.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and two years related
experience and/or training; or equivalent combination of education
and experience. Minimum of one year's experience working in the
service drive or at an auto parts retailer or wholesaler.
Additional Eligibility Qualifications
(Certification/Licenses/Registrations)
ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not
required
Valid Driver's License
