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Greeter

Company: Penske Automotive Group
Location: Round Rock
Posted on: June 3, 2021

Job Description:

Summary/Objective

The Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions

  • Greets showroom customers and determines the nature of their visit
  • Directs customers to the correct department
  • Notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
  • Obtain and record basic demographic information about each customer, using dealership sales control system
  • Hands out brochures and other information to customers
  • Answers basic customer inquiries and refers more extensive inquiries to the appropriate person
  • Greets customers in the service department during morning rush hour and obtains basic customer information
  • Serves as telephone back-up
  • Serves as clerical back-up
  • Prints daily reports and weekly schedules for General Manager and other dealership managers
  • Conducts outbound customer calls
  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Competencies

  • Exceptional customer service skills
  • Strong organization skills and ability to multi-task
  • Ability to read and comprehend instructions and information
  • Ability to listen to customers and determine how to assist them
  • Maintains positive attitude
  • Proficient with Microsoft applications
  • Time management skills and ability to prioritize
  • Excellent communication skills and works well in a team environment
  • Fast and accurate data entry skills
  • Ability to handle multiple calls at one time
  • Maintain professional appearance at all times

Supervisory Responsibility

None

Work Environment/ Physical Demands

Will primarily work in a retail automotive sales showroom, and will work with the computer, telephone, and other office equipment as appropriate. May be asked to drive cars on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position will require the employee to alternate from sitting, standing, and walking throughout the shift

This position requires the ability to push, pull, stoop, kneel, reach, grasp

This position involves repetitive motion--primarily typing

This position requires the ability to talk and hear

Position Type/Expected Hours of Work

Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

Customer service oriented with a positive attitude. Previous customer service experience preferred.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License

Keywords: Penske Automotive Group, Round Rock , Greeter, Other , Round Rock, Texas

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