Customer Service Representative
Company: Bass Pro Shops
Location: Round Rock
Posted on: June 6, 2021
Position assists our customers when they come in to pick up
their unit by explaining and demonstrating the operation of the
boat, motor, trailer or ATV. Position is additionally responsible
for checking in boats when they are delivered to the
Support a strong commitment to world class customer service and
ensures a pleasant and productive shopping experience for all
Print daily delivery schedules to prepare for that day's
Inspect all boats scheduled for delivery and report the
condition of the unit on a check list to the Service Manager.
Verify unit's serial number and confirm all accessories have
Check all rigging and mounting instructions against the work
order for proper installation.
Contact the customer with any questions or delays in the order
and confirm the delivery date and time.
Inspect the detailing of the unit prior to delivery.
Stage the unit for delivery at the scheduled time of
Greet customers at time of delivery and take to them to the
Business Office for completion of required paperwork.
Explain to customer how the unit operates and where accessories
have been installed.
Complete the warranty packet for each unit, review the unit's
packet of information provided and explain warranty.
Place follow up call to the customer with in one week of
Greet delivery drivers to help unload new units received at the
Check in units by verifying serial numbers on each unit against
Once bar codes labels have been printed, place bar codes on
Assist with physical inventories.
May be required to serve as back up to Service Writer and / or
Warranty Clerk positions.
Maintain a clean and professional work area.
Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as
Education and/or Experience
High School education or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to complete simple math calculations
Ability to communicate in a friendly and professional manner to
our customers and other associates
Able to lift up to 50 pounds
Able to work in non-air conditioned environment
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working
relationships with Management, coworkers and customers
Ability to operate computer system
Bass Pro Shops
Keywords: Bass Pro Shops, Round Rock , Customer Service Representative, Other , Round Rock, Texas
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