ECC Client Care Representative - Round Rock

Company: CTVSH PLLC
Location: Round Rock
Posted on: June 6, 2021

Job Description:

Job DetailsLevelEntryJob LocationRound Rock - Round Rock, TXPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftGraveyardJob CategoryHealth CareDescriptionCompany Conformance StatementsIn the performance of their respective tasks and duties all employees are expected to conform to the following:Perform quality work within the scope of the mission and purpose statement of CTVSEH.Interact professionally and with integrity and compassion with coworkers and clients and patientsin accordance with this organizations core values.Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.Commit to providing excellent customer service.Position PurposeTo provide excellent customer service to Central Texas Veterinary Specialty Hospital patients, clients, and Referring Veterinarians. To serve and meet the doctor's office needs.Responsibilities/Duties/Functions/Taskshigh-quality care of patients and clientsAnswer multiple line phonesGreet clients upon arrival and seek assistance for immediate triage casesAppropriately prepare billings, receipts, collect and record all payments for services renderedExplain hospital policy as it applies to payment for services renderedFaxing, filing, scanning, mailingPhone clients and referral DVMs with updatesPerforming end of shift duties, including cleaning the lobby and completing cashier logsProperly use the practice management and workflow management software for patient check in and dischargeAssess the lobby waiting area and exam rooms for changing conditions of patients waiting to be seenCompassionately support clients throughout their visit to the emergency roomWork RequirementsOvertime may be necessary.Work rotation for overnights, weekends and holidays required.This position may eventually include shifts at another CTVSEH hospital location, as required.Physical EffortThe physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time.Work EnvironmentWhile performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.QualificationsQualificationsGED or High School DiplomaCompetence in the English languageTwo years minimum customer service experienceBasic computer knowledgeHow to operate basic office equipmentPreferencesKnowledge of the veterinary field is preferred, but not requiredConversational Spanish is a plus

Keywords: CTVSH PLLC, Round Rock , ECC Client Care Representative - Round Rock, Other , Round Rock, Texas