594 Greenhill Dr, Round Rock, Texas 78664
TruGreen is committed to providing personalized attention for
our associates. We focus on developing our people by building
proud, dynamic teams while helping associates reach their personal
and professional goals. We continuously strive to make TruGreen an
employer of choice and "a great place to work!"
Facilitates and resolves collection of unpaid balances on
customer accounts through outbound and/or inbound telephone
contacts. Contacts are made by manual dialing or through the use an
automated dialing system.
1. Uses negation skills to facilitate and resolve collection of
unpaid balances on customer accounts through frequent outbound
and/or inbound telephone contacts, without damaging customer
2. Negotiates and establishes payment arrangements with
customers within established company guidelines.
3. Converts customers to payment capture to ensure prompt
payment and facilitate customer retention.
4. Accepts and processes payments to customer accounts with
adherence to company and payment card policies and procedures.
5. Applies 5 Pillar Quality standards in accordance to Truly
Green QA Model.
6. Uses save training and specialized offers to retain
7. Upsell full plan services and/or ancillary services to
provide customer value on all appropriate customer calls/chats.
8. Responds to requests and inquiries customers regarding
account balance and status.
9. Monitors and reports trends in customer interactions to
management as necessary.
10. Assist customers with concerns not related to account
11. Occasionally assists with inbound customer service calls
based on business needs.
12. Maintain Key Performance Metrics and meet company
Education and Experience Requirements
High school diploma/GED required 1+ years of customer service
experience required Accounts receivable/collections experience
Knowledge, Skills, and Abilities
Knowledge of accounts receivable and collections practices
Mathematical competency (addition, subtraction, multiplication,
division) to calculate account balances, including rates and
Attention to detail and accuracy with numerical data
Computer skills with Microsoft Office applications (Word, Excel,
Customer service and conflict resolution skills
Written and verbal communication skills
Ability to operate in a fast-paced, customer-centric environment
with frequent telephone-based customer contact
Process orientation to adhere to standard procedures and
policies and instructions
Organizational and time management skills, including punctuality
for on-time attendance
Physical Demands & Working Conditions
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Regularly required to: Sit, stand and walk Use hands and arms to
handle, feel or reach Speak and hear Use close vision abilities
Occasionally required to: Lift or move up to 10lbs Stoop, kneel,
crouch or crawl
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
Low to moderateAdverse Conditions Minimal
TruGreen is committed to Diversity and Inclusion. We encourage
diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer -
Minorities/Females/Protected Veterans/Individuals with
Disabilities. To learn more, Click Here
(https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy) or to
request an application accommodation, Click Here
California Residents: for information on personal data we
collect as part of the application process, Click Here
TruGreen performs pre-employment testing.
Disclaimer The above statements are intended to describe the
general nature and level of work being performed by associates
assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed.
By providing my cell phone number, I agree that TruGreen may
call or text/SMS message me on that number using an automated
telephone dialing system or prerecorded or artificial voice to
discuss possible employment opportunities, my account, including
current and possible future services, customer service and billing.
I understand that providing my cell phone number is not required to
inquire about or apply for employment or purchase services, and
that I may revoke this permission at any time.
We offer growth, both for your career and your community.
TruGreen is the nation's largest and most comprehensive provider of
lawn and landscape services. We are proud to have over 200 branches
across the country so that you will find opportunities with us no
matter where life takes you.
Plus, we offer competitive pay and a comprehensive benefits
package, including medical, dental, vision and 401k plans. With our
small-company feel, tight-knit communities and 40 years of
time-tested training, you will have everything you need to grow
your career with us at TruGreen.
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