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Systems Analyst III

Company: TG
Location: Round Rock
Posted on: June 6, 2021

Job Description:

Systems Analyst III

Who you are:

You are one who works well with internal and external business partners to research problem requests, find and correct production problems, perform quality reviews of project deliverables and maintenance development work that is being implemented into production, and provide technical consulting to end users, IT Business Analysts, and other stakeholders in the company. You will also be responsible to ensure that required product deliverables follow Trellis' standards for quality and maintainability. You will focus on the mainframe applications that support Collections, Contact Center Operations, Default Recovery, Default Recovery Services, and Finance.

Who we are:

Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.

As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!


The position is located at the Corporate Office in Round Rock, Texas.

Essential Duties and Responsibilities:

The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.

  • Works on Trellis Requests or Service Desk requests to develop, change and test our applications.
  • Researches, analyzes, and resolves production problems that are received via Service Desk tickets.
  • Analyzes, designs, codes, and tests projects as needed.
  • Performs project task analysis, estimating, scheduling, and programming.
  • Supports existing production systems, including on call duties.
  • Coordinates and monitors software changes going into Production.
  • Conducts walkthrough reviews and makes sure all quality and standards are being followed and product is ready for implementation to production.
  • Provides current production system technical and functional environment consulting to project/development teams to improve the development of enhancements to new or existing business applications.
  • Conducts system design, programming, user, system, and acceptance testing.
  • Works closely with IT Business Analyst to decide the best course of action on development changes.
  • Provides technical support and consulting other departments and other teams within Trellis.
  • Develops operational procedure/run instructions.
  • Maintains business applications and system documentation.
  • Establishes and maintains technical environments.
  • Compiles programs and modules.
  • Supports data conversion and load operations.
  • Monitors and reviews system performance and recommend improvements.
  • Maintains obsolete legacy systems
  • Responds appropriately to customer needs and requests.
  • Establishes and maintains development environment.

Non-Essential Duties and Responsibilities:

  • Maintains and advances professional technical and business application knowledge.
  • Assist with special projects as assigned.
  • All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

  • Utilizes change management approaches.
  • Work effectively either independently or in a team environment.
  • Establish and maintain effective working relationships with peers, professionals, and other management team members.
  • Quickly learn and apply new ideas and materials.
  • Communicate clearly and concisely, both verbally and in writing, in a courteous and polite manner.
  • Simultaneously handle several concurrent activities.
  • Possess working knowledge of database operations and application security fundamentals.
  • Basic understanding of networking fundamentals.
  • Ability to work independently or in teams to research and solve complex technical problems.
  • Ability to produce effective documentation for all phases of application development and support.
  • Demonstrated in-depth understanding of information technology concepts and trends.
  • Ability to effectively communicate functional and technical topics at multiple levels within organization.
  • Ability to quickly learn and apply new ideas and materials.
  • Ability to communicate clearly and concisely, both verbally and in writing, in a courteous and polite manner.
  • Ability to handle several concurrent activities.
  • Proven ability to apply modern technology to complex problems.
  • Experienced with modern security technology and concepts.
  • Possess awareness of non-public information (NPI) privacy safeguards.
  • Manage project and schedule time constraints and priorities.




  • A Bachelor's degree in Computer Science, Information Systems, or related field. Experience beyond the minimum work experience requirement can be substituted for college hours on a year-for-year basis.



  • Six or more years of experience servicing in increasingly responsible roles with IBM mainframe development and support.
  • Experience with COBOL, DB2, Z/OS, TSO, DB2 utilities, JCL, and IBM Utilities.


  • Experience with IBM development/testing utilities, and BMC Control products is preferred.

Physical and Mental Demands:

  • Occasionally must move about inside the office.
  • Repetitive motion. Regularly operates a computer, phone, and general office equipment.
  • Regularly required to handle, feel, grasp objects and reach across a work area.
  • Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.
  • Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
  • Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.

Work Environment:

  • Work may be conducted remotely or in an office with a surrounding small cubicle environment.
  • Office work environment is climate controlled with no substantial exposure to adverse environmental conditions.
  • Must participate in on-call rotation in support of Trellis applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view Equal Employment Opportunity Posters provided by OFCCP.

Keywords: TG, Round Rock , Systems Analyst III, Other , Round Rock, Texas

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