Assist Associate - CEC Austin - (21100815)
Company: Marriott International, Inc.
Location: Round Rock
Posted on: November 16, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The CEC Austin, located at 1705 Centre Creek Drive, Austin, TX,
78754 is currently hiring a Assist Associate.
all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify all reservation information with
callers to ensure accuracy. Verify availability of room type and
rate. Explain guarantee, special rate, and cancellation policies to
callers. Accommodate and document special requests. Answer
questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Perform general office duties related to reservations.
Troubleshoot, resolve, and document guest issues and concerns or
escalate/refer to appropriate individual.
Assist management in training, motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette; provide assistance to
coworkers, ensuring they understand their tasks. Develop and
maintain positive working relationships with others; support team
to reach common goals. Comply with quality assurance expectations
and standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Visit www.marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Round Rock , Assist Associate - CEC Austin - (21100815), Other , Round Rock, Texas
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