Hotel Receptionist

Company: Quality Inn
Location: Round Rock
Posted on: January 9, 2022

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Handle customer complaints as necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Connect with the housekeeping department to ensure guest accommodations are ready


Qualifications:

Has experience answering telephone calls and troubleshooting stressful situations
High school graduate, GED recipient, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


About Company:
Get more value for your hard-earned money at the Quality Inn & Suites - Round Rock, Texas located a short drive away from Austin, TX. This hotel has an excellent work environment created by our amazing and friendly team members. We have an excellent bonus program that rewards our employees that excel in their duties. The management team invests in all of our employees and we provide lots of room for growth and personal development. If you are looking for a family-like environment with a great culture - look no further! You'll not only join one of the fastest-growing hotel brands in its market place, but also a multi-skilled team where everyone can be themselves and at the same time constantly find smart ways to make work fun.

Keywords: Quality Inn, Round Rock , Hotel Receptionist, Other , Round Rock, Texas