Indeed: Team Lead Job Seeker- Measurement

Company: Indeed
Location: Round Rock
Posted on: January 16, 2022

Job Description:

Your Job As a Team Lead you will collaborate most frequently with the Job Seeker Operations, Product and Engineering teams while overseeing our vendor management and operations. You will develop quality measurement systems and improve our operational efficiency which will ultimately aid us in helping more people get jobs. You will manage, and mentor your team to develop improvements to our data collection strategy and quality, while helping define and achieve our business goals. In this role, you will have the opportunity to drive change and facilitate the shift from human-led processes to technology-based systems for Trust and Safety.As an ideal candidate, you are an excellent cross-cultural communicator, keen on developing and supporting your direct reports and the Measurement team. You have the ability to understand stakeholders' objectives to measure product quality and performance and you are able to collect, query and report the data for multiple Indeed products. You thrive off working in an ever changing environment.As a Team Lead within Job Seeker Operations you will be expected to manage the day to day operations of a team of up to 10 direct reports. Your ability to be a thought leader and guide your team towards a unifying vision will be critical to your success in the role.ResponsibilitiesManage team of up to 10 direct reports ensuring that their performance is continually improving based upon operational metrics goalsReview existing operational processes and identify opportunities for efficiency improvementsBuild out a team of workflow SMEs and act as liaisons with Internal Quality Operations teams as well as Partner/Vendor Operations as neededDesign and develop workflow strategy for existing and new workflowsUse data analysis to inform your decisions and the direction of your team on a day to day basis.Establish goals to drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations.Guide the team on improving quality measurements for search relevance, matching and rankingDrive the strategy for data investigations and workflows related to jobseeker feedback.Work in partnership with cross functional stakeholders like International Operations, Engineering, and Product across Indeed. Who You Are RequirementsBachelor's degree in a related field like business operations, vendor management, information systems or computer science, physics etc and 3-4 years of experience OR 6 plus years relevant work experience preferred3+ years of experience with scaled operational work, documentation and working with vendors or contractorsExperience in creating hypotheses using statistical knowledge, creating KPIs, A/B testing, presenting trends and resultsKnowledge of SQL to write complex, highly-optimized queries across large volumes of data and BI tools like TableauCapability to validate and explain trends and results compared to outlined success metrics.High level of curiosity and comfortable operating in a fast-paced, ever-changing environmentAbility to lead in a growth-oriented environment; skilled in coaching andleading individual career discussions and managing conflict resolution.Able to apply project management best practices in planning, communicating, and aligning stakeholders, sometimes up to 10 at a time on initiatives within the team.Able to apply operations and process development best practices in problem definition, solution planning, testing, implementation, and key performance indicator planningAbility to translate business requirements into prototypes and technical documentation.Knowledge of quality measurement systems and principlesMust be organized, positive, proactive, results-oriented, with excellent communication skills.PreferredFamiliarity with Pandas (python)Experience in direct people management and individual coaching Who we are We are builders, we are integrators. IT creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.(*comScore Total Visits, March 2021) Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits. Salary Range Transparency Austin 62,000 89,000 USD per year Equal Opportunities and Accommodations Statement Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at tahelp@indeed.com at least one week in advance of your interview. Our Policies and Benefits View Indeed's Applicant Privacy and Accessibility Policies https://www.Indeed.Com/legal/indeed-jobsLearn about our global employee perks, programs and benefits https://benefits.Indeed.Jobs/Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

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