Audio Visual Tech-Part time
Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: May 10, 2022
JOB SUMMARY: The Audio Visual Tech provides setup of all
functions that require audio visual equipment. To ensure accurate
tracking of equipment, protecting and caring for assets and serve
as a consultant for sales regarding audio visual needs of future
bookings. They will assist the Banquet Team to operate in a
"for-profit" environment as well as ensure guest service is beyond
expectations so that the Resort will meet and/or exceed budgeted
EDUCATION REQUIREMENTS: Bachelor's degree in hotel management is
helpful. High school diploma or equivalent is required.
LICENSE/PERMITS REQUIRED: Valid driver's license required.
--- Must be able to read, write and fluently speak English.
Bilingual skills helpful.
--- Skilled in oral/written communication and listening are
--- Excellent organizational, problem solving and time management
--- Guest Relations: To have the ability to work with clients,
management and associates is critical.
--- General knowledge of the practices and procedures of a
convention center, hotel conference services and/or banquet
--- Need to be a team player, willing to help anyone in the
immediate area on a minute's notice.
--- Must be detail oriented, a self-motivator, and able to work
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:
--- Ability to utilize various types of audio visual equipment that
are owned by Kalahari Resorts or outsourced.
--- Also able to operate in-house equipment such as telephone
systems, internet, sound, lighting and computer equipment.
PREVIOUS EXPERIENCE REQUIRED:
--- Prior experience as an audio technician is preferred.
--- Prior experience in a banquet position is helpful.
--- Have a broad understanding of the tourism industry and the
day-to-day operations of a hotel/resort and convention center
operations are helpful.
--- Heavy work - Exerting up to 100 pounds of force occasionally,
and/or 50 pounds of force frequently, and/or up to 20 pounds of
force constantly; to lift, carry, push, pull, or otherwise move
--- Flexible and long hours sometimes required including weekends
--- Ability to move frequently throughout the large facilities.
--- Must be able to convey information and ideas clearly.
--- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
--- Must work well in stressful, high-pressure situations.
--- Must be able to show initiative in job performance, including
anticipating what needs to be done before it becomes a
--- Must maintain composure and objectivity under pressure.
--- Must be effective in handling problems in the workplace,
including anticipating, preventing, identifying and solving
problems as necessary.
--- Must be effective at listening to, understanding, and
clarifying the issues raised by Associates, Supervisors, Department
Heads, Senior Management, and guests.
--- Must be able to adapt to a broad range of customer
interactions, inquiries, and complaints.
--- Must be able to work with and understand financial information
and data, and basic arithmetic functions and statistical
--- Ability to be a clear thinker, analyze and resolve problems
exercising good judgment.
--- Make independent decisions while maintaining strong ethical
standards consistent with company policy, rules and the ability to
maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS
--- Setup and teardown of audio visual equipment for assigned
functions and events; Complete all AV setups for the following
--- Track equipment to ensure zero loss and prevent from
--- Attend BEO/Menu review meetings when requested.
--- Continue to obtain skills to be competent in all in-house
--- Provide audio visual/technical consultation to sales managers
and meeting planners/customers regarding advice for future bookings
and audio visual needs when requested.
--- Assist Business Center Concierge when requested;
--- Respond to and assist with all AV related help calls
--- Accurately post revenues for audio visual products and
--- Maintain the highest quality of service related to all banquet
and meetings service.
--- Greet and maintain warm, hospitable guest relations in all
--- Maintain the cleanliness of all storerooms, service areas and
--- Maintain constant communication with Banquet and Audio Visual
--- Assist with completion of all forms within the department
(guest complaints, lost business, weekly recaps, contracts,
proposals, banquet checks, etc.)
--- Ensure storage rooms are clean and organized.
--- Maintain a high quality image of the hotel through effective
housekeeping, maintenance, and sanitation in the area of
--- Respond to individual guest needs as they occur.
--- Solve, rectify and mediate all guest complaints and maintain
guest complaint reports.
--- Consistently act in accordance with Company's management
relation's philosophy, strategy and procedures as well as Company
policies and procedures and department SOP's.
--- Maintain a harmonious relationship with all other departments
within the hotel.
--- Participate in staff meetings such as the Daily Promise, to
ensure optimal communication between entire staff.
--- Understand all duties of Banquet Teams and assist when
--- Any rooms not set for the next day must be approved by setup
manager or supervisor and properly communicated to the following
shift AV Tech
--- Report all AV needs so proper supplies can be ordered
--- Remove all AV from rooms when not in use
--- Assist with setup when not busy (i.e. while waiting for rooms
to finish so they can be reset)
--- Lift operation as needed
--- Setup/takedown of banners
--- If there is no set shift end time AV Techs must communicate
with and receive approval from a setup manager or supervisor before
ending their shift
--- All schedule changes including change of availability or
requests for time off must be approved by a manager at least one
week in advance. If the schedule for that time period is already
completed it is at management's discretion to approve or deny
schedule changes based on business volume
AV includes but is not limited to:
--- Lift operation
--- Flexible Schedule --- Growth Opportunities
--- Competitive Pay --- Insurance & 401k Plan with Match
--- Fun Work Environment ---Wellness Days
--- Associate Discounts --- Year-Round Employment
Kalahari Resorts is an Equal Opportunity Employer.
Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Audio Visual Tech-Part time, Other , Round Rock, Texas
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